1st Line IT Support Engineer – Entry Level
East Dorset
1st Line IT Support Engineer – Entry Level, East Dorset
Job Summary
Location: East Dorset
Hours: 8.30am-5pm Mon-Fri, office based
Benefits:23 days holiday + bank holidays, rising to 25 days after 2 years, free parking, pension.
PLEASE NOTE DUE TO THE LOCATION OF THIS ROLE YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT.
Aspire Jobs are working with our well-established and family run IT solutions client, who are now looking to recruit a 1 st line IT Support Engineer to join their growing team. They will offer full training for the successful candidate.
This 1 st line Support Engineer role will suit someone who is passionate about IT, who is tech savvy, enthusiastic and willing to learn. This is a great opportunity for someone who is looking to get a foot in the door and start a career within IT. If you live and breathe IT and IT is your hobby, then this is the perfect chance to turn that into a career. The role will start with IT admin and then you will be eased into more of a 1 st line support role where you are speaking to clients helping resolve their IT issues.
Key Requirements of the 1 st Line IT Support Engineer will include:
* A passion for IT and technology
* Experience working within an IT Helpdesk environment would be beneficial, ideally 1 years’ experience but not essential
* A willingness to learn and proactive attitude
* Strong work ethic
* Excellent problem-solving skills and able to troubleshoot and resolve issues
* Team player
* Ability to work under pressure and to deadlines.
East Dorset
Job Description
Key Responsibilities of the 1 st Line IT Support Engineer include:
* Providing 1st Line technical support to clients via telephone, email and face to face
* Logging all service tickets
* Responding to technical issues in a timely manner and escalating where necessary
* Prioritising and managing your own workload to ensure Service Level Agreements are met
* Providing strong customer service to all clients as well as building good working relationships with customers
* Setting up laptops, PCs and mobile phones as well as user accounts.
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