Job Summary
We are seeking an experienced and organised Care Coordinator to join North Birmingham Primary Care Network (PCN), working solely at Shah Zaman Surgery. This part-time role offers 16 hours per week across 3 days. As the lead for all patient recalls, you will play a central role in ensuring patients receive timely and coordinated care, supporting delivery against QOF and the Universal Offer. Experience of using SystemOne is essential, alongside an understanding of recall processes in primary care. This is an exciting opportunity for someone who is proactive, detail-focused, and committed to improving patient outcomes. You will also contribute to safeguarding, Gold Standards Framework (GSF) work, and provide valuable support to the Practice Manager. Joining our team means playing a key role in strengthening the link between patients, clinicians, and wider services, making a real difference to the health of our local community.
Responsibilities
* Lead the patient recall system at Shah Zaman Surgery, ensuring QOF and Universal Offer targets are met.
* Proactively manage recall lists, schedule appointments, and ensure timely follow-up.
* Collaborate with clinical staff to ensure reviews are completed on time.
* Support safeguarding processes, including organising meetings, taking accurate minutes, and maintaining the safeguarding register.
* Escalate concerns in line with policy and statutory guidance.
* Coordinate Gold Standards Framework (GSF) activities and maintain records.
* Provide administrative support to the Practice Manager and assist with data quality, audits, and reporting related to QOF and the Universal Offer.
* Support service improvement projects as directed.
About Us
Shah Zaman Surgery is a long-standing, patient-focused GP practice based in Castle Vale, serving a diverse and dynamic community. We are part of the North Birmingham PCN and are committed to delivering high-quality, accessible care to improve health outcomes locally. Our practice team is collaborative, supportive, and committed to maintaining a positive working culture. We value open communication, mutual respect, and shared responsibility, ensuring all staff feel part of a cohesive team. Professional development is encouraged, with opportunities to expand skills and grow within the role.
Details
* Date posted: 04 September 2025
* Pay scheme: Other
* Salary: Depending on experience
* Contract: Permanent
* Working pattern: Part-time
* Reference number: A4778-25-0009
* Job locations: Castle Vale Primary Care Centre, 70 Tangmere Drive, Birmingham, B35 7QX
Job Description
Job Title: Care Coordinator
Employer: Shah Zaman Surgery (part of North Birmingham PCN)
Contract: NHS Network DES
Location: Shah Zaman Surgery, Castle Vale, Birmingham
Hours: 16 hours per week across 3 days
Reports to: Practice Manager
Salary: Competitive salary
Job Purpose
We are looking for an organised and motivated Care Coordinator to join Shah Zaman Surgery under the NHS Network DES. This is a key role at the heart of the practice, with responsibility for leading all patient recall processes. You will ensure patients are invited and supported to attend their reviews in line with QOF and the Universal Offer, making a direct impact on patient outcomes and quality of care. You will also support safeguarding responsibilities, contribute to Gold Standards Framework (GSF) processes, and provide assistance to the Practice Manager. The role is non-clinical but requires excellent organisational skills, strong communication, and attention to detail. Experience of SystemOne is essential.
Essential
* Experience working in a GP surgery or primary care setting
* Knowledge of SystemOne
* Understanding of QOF and the Universal Offer
* Excellent organisational and administrative skills
* Strong written and verbal communication
* Ability to prioritise, multitask, and work independently
* Commitment to safeguarding, confidentiality, and patient-centred care
Desirable
* Previous experience in a Care Coordinator or similar role
* Experience supporting safeguarding or GSF processes
* Knowledge of NHS primary care structures and the PCN DES
* Experience contributing to audits and service improvement
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details: Shah Zaman Surgery, Castle Vale Primary Care Centre, 70 Tangmere Drive, Birmingham, B35 7QX. Website: https://www.szsurgery.co.uk
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