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Yorkshire Cancer Research provided pay range
This range is provided by Yorkshire Cancer Research. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
eCommerce Officer
Knaresborough, North Yorkshire
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our eCommerce Officer, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As our eCommerce Officer, you will support the delivery of Yorkshire Cancer Research’s eCommerce income targets by managing the day-to-day operations of the eCommerce team. This includes overseeing the performance of eCommerce Assistants, ensuring excellent customer satisfaction, and driving operational efficiency to meet income goals.
Specifically, you will:
People Management
* Effectively manage the eCommerce Assistants, providing regular guidance, coaching, and performance reviews.
* Oversee daily and monthly tasks and priorities to ensure smooth operations and optimal productivity.
Commercial Responsibility
* Oversee daily and monthly tasks and priorities to ensure smooth operations and optimal productivity.
* Monitor and report on daily, weekly, and monthly income performance against targets.
* Ensure product listings are optimised for visibility and sales across all eCommerce platforms and contribute to weekly listings to ensure income targets are reached.
* Manage customer service processes to ensure high satisfaction and repeat engagement.
* Support the development and execution of promotional campaigns and seasonal sales strategies.
Continual Process Improvement
* Identify and implement improvements to operational workflows, including listing, order processing, and dispatch.
* Ensure compliance with internal policies and external regulations (e.g., data protection, trading standards).
* Use data and customer feedback to refine processes and enhance the customer experience.
* Embed the new process of shops sending stock for eCommerce as a business-as-usual practice.
* Utilize ListingMonster AI to optimize product listings and improve efficiency.
* Work closely with the Warehouse Operations Manager to ensure stock availability and timely dispatch through effective management of warehousing capacity.
* Work closely with the Warehouse Operations Manager to ensure stock availability and timely dispatch through effective management of warehousing capacity.
* Liaise with the Head of Operationsto ensure alignment between product sourcing and operational capacity in the new goods ranges.
* Collaborate with the Marketing team to support promotional campaigns, product launches, and seasonal activity that drive traffic and sales.
* Engage with other internal stakeholders (e.g., Finance, IT, Supporter Engagement) to ensure smooth operations and alignment with wider organisational goals.
About You
To be considered for this role, you will need:
* To be ideally educated to A level or equivalent.
* To have eCommerce operations or retail management experience with eCommerce elements.
* To have strong communication and customer service skills.
* To have the ability to analyse performance data and implement improvements.
* To have good communication skills to be able to engage with diverse stakeholders.
* To have accuracy in tasks, including product listings and customer correspondence.
* To have experience in budget monitoring and progress tracking.
* To have organisational skills essential for autonomous working and teamwork across an organisation.
* To have excellent verbal/written communication and customer service skills.
* A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted).
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 14 July 2025. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
Please click on the apply button to access and view the full role profile.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management, Customer Service, and Strategy/Planning
* Industries
Non-profit Organizations, Hospitals and Health Care, and Health and Human Services
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