Job Description Internal Sales – Job Description Objective: To deliver exceptional customer satisfaction by effectively managing client expectations while aligning with business objectives. Key Responsibilities / Tasks Sales & Customer Management: Proactively address customers’ needs through an end-to-end approach, identifying value-added solutions. Prepare quotes and estimates for current and potential clients in coordination with the Sales Representative and commercial team (pricer). For fully managed accounts, handle initial pricing in coordination with the commercial function. Submit proposals to decision makers for approval, ensuring margin compliance, before returning offers to clients and Sales Representatives. Monitor the effectiveness of submitted quotations and propose adjustments when needed. Manage order intake while ensuring compliance with company terms, including pricing, quantities, and delivery deadlines. Track delivery performance, make prioritization decisions to resolve delays, and forecast orders for assigned customers. Oversee stock agreements and Vendor Managed Inventory (VMI) procedures. Manage returns and corresponding credit notes. Maximize sales volume and profitability for assigned accounts. Communicate clearly with customers and address their requests efficiently. Attend meetings with Sales Representatives and managers Encourage customers to use web-based ordering systems. Track development of customer projects with the technical office. Initiate actions for recovering overdue payments. Keep customer information up to date in management systems (e.g., GPT, SAP). Attend ad hoc customer meetings in coordination with management. Prospect and engage assigned accounts via phone according to defined platforms. Initiate merchandise purchases proactively. Support initiatives to enhance customer margins. Sales Systems & Reporting: Implement the company’s structured sales approach in daily activities. Follow communication and reporting procedures to ensure alignment across all commercial stakeholders. Maintain and update Account Plans for selected customers as requested by regional management. Fully manage internal and external claims related to invoicing, pricing, and administrative issues. Report potential business improvements identified in the course of duties to management. Training & Development: Actively participate in personal training programs, support new initiatives, and report skill gaps to enhance professional development. Marketing & Customer Engagement: Organize and coordinate customer events and plant visits, following guidance from the Customer Service Manager and assigned Sales Representative, to strengthen client relationships. Recommended Profile Experience: At least 1 year in internal sales and/or customer service. Experience in the packaging or manufacturing industry is an advantage. Skills & Training: Product knowledge Administrative processes Customer service / call center experience IT proficiency Project management Problem solving