We're excited to be partnering once again with a long-standing and highly respected client, this time, to find a confident and driven 2nd Line Technician who's ready to take their career to new heights.
Why This Role Stands Out:
You won't be another number in a large support machine. You'll be a key part of a tight knit, 10 person service desk team, working hands-on with a variety of technologies across diverse customer environments.
This is more than just a helpdesk job, it's a springboard for your career in IT.
Whether you're stepping up from 1st Line or looking to further your career in 2nd Line, this is your opportunity to thrive in a fast-paced MSP where learning and career development are actively encouraged.
What You'll Be Doing:
* Be a go-to problem solver for complex support queries-via phone, email, and ticketing systems.
* Work on meaningful IT projects and help onboard exciting new clients.
* Build trusted relationships with users and customers through exceptional service and communication.
What You'll Bring:
* 2 - 4 years of experience in an MSP or similar high-pressure IT environment.
* A customer focused mind-set and excellent communication skills
Solid knowledge of:
1. Windows Server & Active Directory
2. Virtualisation (Hyper-V, VMware, Dell)
3. Network...