Summary
Supporting the Sales team with administrative tasks and customer service activities, ensuring smooth day-to-day operations and contributing to the overall success of the department. You will learn the fundamentals of sales administration, customer relationship management, and office coordination while working towards a recognised qualification.
Wage
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 8.30am to 5.00pm, with 30 minutes lunch break.
40 hours a week
Start date
Monday 15 December 2025
Duration
3 years 4 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Assist the sales team with preparing quotes, proposals, and order forms
* Input and maintain customer details, leads, and opportunities on the CRM system
* Help process incoming orders accurately and efficiently
* Track and follow up on order progress, delivery, and invoicing
* Handle customer enquiries by phone and email in a professional, friendly manner
* Provide updates to customers on orders, stock availability, and lead times
* Support the resolution of customer issues or complaints promptly and effective
* Maintain and update sales records, reports, and documentation
* Assist with data entry, filing, and general office duties
* Support the organisation of meetings, sales events, or promotional activities
Where you'll work
Vaughan Trading Estate, Sedgley Road East
Tipton
DY4 7UJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUNIPER TRAINING LIMITED
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
* On the job
* With the training provider, monthly on line virtual masterclasses through Juniper training
More training information
Juniper Training will deliver online virtual training on a monthly basis, teaching customer service and setting assignments to be completed
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Patience
Other requirements
You will be working in a busy office, once trained you will need to have excellent listening skills to take customer orders, which also means you need to have excellent attention to detail to make sure the orders are correct, you will be required to speak to customer so you will need to have an excellent telephone manner and be able to build relationships with customers.