Our client is a fast-growing cloud software company helping enterprises optimise cloud infrastructure and control costs across complex Kubernetes and cloud-native environments. They are looking for a Senior Support Engineer to play a key role in supporting enterprise customers and ensuring reliable, high-quality production environments. This is a hands-on, customer-facing role, working closely with engineering and product teams to troubleshoot complex technical issues and drive continuous improvement. What you'll be doing: Acting as a senior technical point of contact for enterprise customers Troubleshooting and resolving complex issues across Kubernetes, cloud infrastructure, and distributed systems Investigating production issues through logs, metrics, and system analysis Collaborating with engineering and product teams on bug escalation, root cause analysis, and fix validation Supporting deployments, configuration, and best practices in cloud-native environments Creating and maintaining technical documentation and knowledge base articles Continuously improving support processes, tooling, and operational readiness Experience: 5+ years' experience in Technical Support, DevOps, SRE, or Systems Engineering roles Strong hands-on experience with Kubernetes, containers, and cloud platforms (AWS preferred) Proven troubleshooting skills in distributed, production environments Solid Linux and networking fundamentals Ability to read and understand application code (Go, Python, or similar) Excellent communication skills with both technical and non-technical stakeholders Experience supporting SaaS or enterprise customers is highly desirable Kubernetes certifications (CKA or similar) are a plus Why join? Work with modern cloud-native and Kubernetes technologies High-impact role within a growing cloud software organisation Close collaboration with engineering and product teams Opportunity to shape support processes and customer experience Please apply now if you are meeting the above criteria, or contact Andrew Harrison directly. Skills: SRE DevOps Technical Support Kubernetes Linux Go Benefits: Work From Home