Insight Executive Group are delighted to be working with a global FM service provider who are looking for a Soft Services Manager for one of their healthcare sites in Oxford. This is a full time permanent position with a starting salary of up to GBP45k with an ASAP start.
The Soft Services Manager will manage the Domestic, Porterage and Security teams across a Healthcare PFI contract, supporting the Head of Soft FM to create an environment that satisfies our customers and provide an enjoyable experience.
Responsibilities
* developing the contract cleaning service to meet SLA and client requirements
* recruit, train, monitor and coordinate a skilled team across operational activities to maximise cleaning efficiency, performance and safety.
* managing plans and resource service delivery requirements, including contingencies, so contract conditions are always met
* working with the Head of Soft FM/Account Director in monitoring and recording of service activities and levels of performance to demonstrate contract compliance, improve efficiencies and foster continuous improvement.
* developing relationships with all shifts/teams to continuously improve knowledge and understanding of the operational needs of the business so that all solutions are operationally viable.
* operating and contribute as a member of the Management team and undertake any other duties reasonably required by the Head of Soft FM/Account Director.
* collate, analyse and reviewing information e.g. budgets, hours, and forecasts to monitor and report on performance.
* monitor and report on cleaning service performance and overall trends in service delivery identifying areas of improvement and liaising with relevant internal and external stakeholders to optimise delivery
Qualifications
* IOSH Managing Safely
* an in–depth understanding of the contract requirements and obligations relating to the relevant service lines
* excellent people management skills and experience in managing a team
* ability to allocate and monitor workloads
If you match the above criteria and are interested in the role, please send your CV through for a detailed chat many thanks!
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