Job Identification: 208605 Job Category: Sales and Marketing Job Schedule: Full time Salary Salary starting of £48,000 (based on experience) plus Bonus Exceptional Hospitality Starts with You Hilton Leeds City is a sophisticated city center hotel, perfectly positioned moments from Leeds Train Station and a short walk to the city's financial district, premium shopping, and vibrant waterfront at Granary Wharf. Designed to meet the needs of both corporate and leisure travellers, the hotel offers stylish guest rooms, and refined public spaces. Guests can enjoy an elegant restaurant serving contemporary British and international cuisine, alongside a chic bar ideal for business meetings, networking, or unwinding after a day in the city. Hilton Leeds City combines polished service, comfort, and convenience in one of the UK's leading commercial destinations A WORLD OF REWARDS - Annual salary starting of £48,000 (based on experience) plus Bonus - Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program - Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future - Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents - Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones - Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care - Mental health resources - Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP) - Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) - Smart uniform provided - Free and healthy meals when on duty *Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Position Summary (Average Percent of Time %) Customer activities 70% - Take responsibility for the activation of hotel overall sales strategy - Manage the relationship between on property sales & above property ie Hilton Worldwide Sales & all above property sales support - Manage all market segments through B2B relationships - Own & execute Sales plan to include all customer facing activities - Position the hotel with key company & agency partners across all segments - Identify opportunities across all market segments maximizing our return with particular focus on Meetings, Conference & Events - Retain customers with repeat event & multi-year deal opportunities - Maintain existing client base whilst growing our share of the business - Drive conversion of direct enquiries whilst identifying new business opportunities - Create & coordinate prospecting & team engagement during Global Weeks of Sales & Engagement - Review all segments to identify any un-explored opportunities - Identify opportunities for Travel Management Companies - networking & development - Continually audit our business mix to ensure we have the right business segments to deliver exceptional results - Ensure systems are in place to offer cross-sell opportunities to new & existing customers - Attend and participate in sales initiatives, customer appointments & tradeshows as required Planning & Organizing 10% - Compile & deliver the hotel sales plan & all related activity to deliver sales influenced segments. - Ensure measurement systems are in place to track the production of all targeted accounts and new opportunities. - Manage key retention and acquisition of accounts - Ensure effective short term and long-term sales plans are in place - Ensure Delphi is utilized to track all customer interaction & inquiries. - Actively seek out new ways to source new business. - Monitor, execute & task the team using annual sales incentive programs - delivering against personal & team goals - Ensure all key pieces of communication have been received and understood by key stakeholders and the team as appropriate. - Play an active part in supporting hotel teams to convert key opportunities as and when required. Directing Activities 10% - Develop powerful personal relationships with internal and external stakeholders as appropriate. - Hold powerful personal relationships with all source market HWS offices & above property sales support teams. - Ensure that Hilton Worldwide is always represented to the highest standard. - Evaluate sales resources to ensure they are correctly mobilized to drive strategy and market share. - Ensure that the sales incentive plan is embedded and relevant. - Ensure that all research / client engagement activity and group generation activities are driven as per the strategy. People Activities 10% - Ensure that effective processes are in place for the recruitment, induction, training and development of all sales people. - Create succession plans for all sales positions. - Coach and mentor as appropriate, regularly participating in joint sales calls, weekly activity reviews, and monthly and quarterly account production reviews. - Be responsible for development and progression planning for team members. - Ensure that the team is fully trained and equipped to sell. - Ensure that the team have clear goals and appropriate objectives/targets including expectations around customer facing activities and conduct. - Ensure that performance is reviewed on a regular basis, recognizing and celebrating success, and refocusing effort where targets are missed. - Address performance issues in a supportive, timely and decisive manner. - Ensure that appropriate skills and product training is available to all sales team members in conjunction with global Hilton sales training programs. Measurement (Target) - Sales Incentive Plan target for DOS - Hotel performance to budget - Sales Influenced Segments - Individual performance, MICE targets as agreed by ADOS / Commercial Director Specific Job Knowledge, Skill and Ability - The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job. Required - Excellent communication skills; presentations, written and public speaking. - Ability to direct collaboration among cross-functional teams including external resources. - Ability to analyses departmental financial data in order to make strategic and tactical decisions. - Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information. - Ability to take initiative to identify, priorities and implement actions required to achieve functional goals. - Proven understanding of client's business and category, including business plans, competitive environment & distribution channels / product financials. - Extensive understanding of local and UK market and industry in order to make recommendations on how to achieve the budget. - Ability to recommend segmentation and targeted proposals, assess marketing implications and aggressively manage all segments to ensure profitability. - An excellent team player who leads by example to resolve conflicts, introduce change and ensure collaboration among others. - Budget development and management skills. - Ability to work independently and manage the work of others. - Strong problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others. - Ability to provide development and mentoring to others. - Ability to deliver performance feedback to subordinates to improve overall performance. - University degree at bachelor level or equivalent or experience in lieu thereof. - Significant work experience in roles including some people management experience. - Experience working in multi-cultural or international settings. - Fluency in spoken and written English. Preferred - Significant hospitality industry experience in a sales role. What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/us/en/blog) to see why we're more than a great place to stay-we're a great place to work.