A fantastic opportunity for an experienced Sales Manager (internal) to join an established company that is part of a Global Telecoms Organisation. You will lead, manage and coach a team of Desk Based BDM's to achieve andexceed demanding targets
Key Purpose
To create and manage the environment for the desk team to sell the full range of the products and services portfolio and to drive achievement of all sales targets, KPI metrics and customer service targets for the company.
Main Responsibilities
• Achieve combined team sales targets in all agreed areas
• Develop and execute sales campaigns to increase leads and conversions
• Prepare, own and develop in-life sales plans for the team
• Responsible for all team reporting
• Collaborate with Sales Director and Sales Coach to align campaigns with sales goals
• Monitor, measure and manage the day to day activity, including call numbers, Opportunity Creation, Sales Numbers, Paperwork Completion and gross margin achievement
• When required, perform and record 1:1 meetings with the desk team including performance management metrics to ISO 9001 Standards
• To Keep up to date with all of BT’s product Portfolio so you can help the team when required. Need to keep upskilled.
• Assist in creating leads for other elements of the business & Specialists
• Be familiar with the ordering processes to ensure customer orders are dealt with efficiently and right first time with no order discrepancy failures.
• Constructively work as part of one sales team, sharing ideas, knowledge and resources to help build a first class sales force.
• Utilise resources and the brand to achieve results for the business and for the customer.
• To contribute positively to your own personal development through participation in coaching, training, and job shadowing
• Support the sales coaching in creating and Developing PDP’s
• To Create and help Manage Focus days as and when appropriate.
Key Working Relationships
Internal: colleagues. Management and Support Team, specifically Regional Business Manager, Product Manager and Marketing Manager
External: Senior Customer Contacts & Key Decision Makers
Specific Job Requirements
The individual needs to be able to work with the minimum of supervision, be part of a team, able to achieve results through virtual team-working, present a quality image and be willing to work unscheduled hours.
• An appreciation of confidentiality and security is essential.
• Understand & comply with regulatory, fair trading and competition rules
• Ability to work at a desk with a VDU for extended periods (subject to DSE regulations) whilst using a headset.
Person Specification
• Highly Pro-active
• Be driven, determined & self-motivated
• Set sales strategy & execute to meet business targets
• Strong relationship building skills
• Be able to work as part of a team
• Display good leadership & negotiation skills
• Demonstrate a logical and thorough approach to planning
• Excellent communication skills and telephone manner
• Excellent listening skills
• Able to identify, generate and close new business
• Flexible approach to meet business requirements
• Display a sound knowledge, understanding and empathy of a customers business
• Own problems until fully resolved
Minimum Training Standards/Experience
Essential
• Team Leader experience
• Minimum 12 months relevant business/work experience.
• Commercial awareness
• Computer literacy and Key systems skills & knowledge (i.e. MS Office, Outlook).
• Confidence in using CRM systems and Microsoft Office
• Be hands on
• Look for smarter and better ways of doing things
• Really listen and show you understand
• Don't leave the customer in the dark
• Take responsibility and agree what happens next
• Keep your promise
• Think tactically and look for new opportunities
• Be flexible and willing to adapt to change
• Operate with integrity and respect