3 days ago Be among the first 25 applicants
Call Centre Agent, Telford, TF3 4NT
* Salary: from £25,396 based on experience (on a 40 hrs contract)
* Operational Hours: Shifts vary per client to be available between Monday to Friday 8am - 8pm.
* Saturdays (1 in 3 per month). Flex on shifts for client needs between 8am - 4pm
* 31 days holiday (pro rata) - including all bank holidays.
About Orbit Credit Services
Orbit Credit Services provides a range of debt services to water clients to help resolve their customers' problems. We have over 300 employees, with offices in Malton and Telford. Our Telford office is centrally located, within a 15-minute walk from the train station and a 10-minute walk from the main bus station.
Role Overview
We are seeking team players who are enthusiastic, committed, and dedicated to delivering 5-star customer service. If you have experience in Customer Service in Retail, Hospitality, or Care, or are a recent college leaver eager to start your career, this role is ideal. Experienced customer service professionals seeking a new, rewarding opportunity are also encouraged to apply.
Responsibilities
* Supporting customers to achieve financial wellbeing.
* Participating in a structured 4-week training program with our dedicated team.
* Engaging with customers via inbound and outbound calls to provide excellent service for financial stability.
* Handling calls confidently, supporting vulnerable customers with care and empathy.
Contract Details
Post-training, you will support weekly shift patterns aligned with client needs, with options for 37.5 or 40 hours per week.
Additional Benefits
* Summer and Christmas parties, seasonal events.
* Annual salary reviews.
* Company-funded health and wellbeing initiatives.
* Additional holiday entitlement after 3 years of service.
Requirements and Additional Information
* Successful candidates will undergo a basic credit check and criminal background check.
* Applicants must have full right to work in the UK.
* Note: Applications will not proceed if CCJ, IVA, or Bankruptcy appears on credit files.
Employment Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Other
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