Join to apply for the Retail Optical Assistant role at Vision Express .
Role overview: As a Retail Optical Assistant at Vision Express, you’ll assist customers in selecting eyewear, perform frame adjustments, repairs, fittings, and may conduct pre-screening eye exams. You will also handle administrative tasks such as scheduling, supporting customer inquiries via phone, and processing payments. Your aim is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits well and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored, effective service to enhance their lifestyle.
Flexibility: Although the advertised hours are fixed, we are open to discussing flexible working options to suit your preferences, whether around school runs or compressed schedules.
Who are we? We are Vision Express, with over 550 stores across the UK and Ireland, offering diverse working environments from city centres to coastal locations. Part of the EssilorLuxottica group, a global leader in eyewear and lens manufacturing, we house brands like Ray-Ban, Oakley, and Costa, among others.
Who is the ideal candidate?
Exceptional customer service and personalized assistance skills
Strong communication and rapport-building abilities
Attention to detail in record-keeping and product recommendations
Teamwork and adaptability in a fast-paced environment
Confidence, enthusiasm, and a proactive attitude
Knowledge of optical products and ability to promote them
Ability to maintain an organized, visually appealing store environment
Additional information:
Performance bonuses and incentives
Pension, life assurance, and health benefits
Free annual eyewear and discounts for friends and family
Participation in community initiatives like the OneSight Foundation
Generous annual leave and flexible benefits
Opportunities for professional and community engagement
Job details:
Seniority level: Entry level
Employment type: Full-time
Job function: Healthcare Provider
Industry: Retail
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