SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.
Grade: 11
Location: Home based but covering the Treforest area.
Contract: Full-time, permanent
About The Role
We are looking for a Field Service Engineer to ensure we deliver a first‑class service to both internal and external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
What You Will Be Doing
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
* Work in line with quotations and time guides, highlighting to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports, and timesheets in "real time" providing comprehensive details of the work undertaken.
* Order parts for your work as necessary and return parts in a clean condition and at the time of job completion.
* Able to work overtime as and when required and to honour reasonable call‑out requests.
* Attend any relevant product or systems training courses.
What You’ll Bring
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
* Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS.
* Ability to communicate efficiently with colleagues, management and customers.
* Work with a cost‑conscious mindset to ensure maximum profitability.
* Ability to problem‑solve and high level of diagnostic skills.
* Confident using computer systems and Outlook.
* High levels of attention to detail.
* Conscientious in all aspects of the job.
* Highly responsible, reliable, honest and trustworthy.
* Ability to understand technical literature/systems.
Desirable
* Experience of Welding and Fabrication.
Benefits
* Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade.
* Free Physio Access – Speak to a physio by phone or video.
* 24/7 GP Service – Private GP access anytime.
* Enhanced Sick Pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover.
* Family Leave – Enhanced maternity, paternity and adoption leave.
* IVF Support – Paid time off for treatment and appointments.
* Retirement Support – Enjoy bonuses and phasedown days when it’s time to retire.
* Pension – We match your contributions up to 5%.
* Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
* Cycle to Work – Save on a new bike and accessories.
* Discounts Platform – Save on groceries, holidays, shopping and more.
* Refer‑a‑friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and opportunities to get involved through Employee Council, Social Committee, and Caring, Daring, Sharing awards.
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