A fantastic opportunity has arisen with a market-leading, international e-commerce and logistics organisation for an experienced Solutions and Implementation Manager to join their high-performing projects and solutions team. This role offers the chance to take ownership of complex, end-to-end solution implementations within a fast-moving, cross-border environment.
* Hours: Full-time, flexible working
* Type: Permanent
* Location: Remote / or access to London Heathrow facility
Duties and Responsibilities of a Solutions and Implementation Manager:
* Lead the design and delivery of bespoke, end-to-end logistics solutions, covering customs clearance, linehaul, warehousing and last-mile delivery
* Scope new solution components, translating commercial and operational requirements into clear, deliverable designs
* Own multiple high-profile implementations and product launches, including new partners, carriers and operational locations
* Manage projects from initial scoping through to go-live and hyper-care, ensuring timelines, budgets and quality standards are met
* Act as the central point of coordination between IT, operations, quality teams, suppliers and clients
* Produce clear solution documentation and technical specifications
* Lead implementation calls, manage risks and resolve issues during delivery and post-launch
* Support business change initiatives and contribute to process improvement and best-practice frameworks
* Provide mentoring and guidance to project and delivery teams where required
The successful candidate will have:
* Proven experience delivering solution design and implementation within a cross-border e-commerce or logistics environment
* Strong understanding of customs, international logistics, carrier integration and operational workflows
* Demonstrable experience managing large-scale, business-wide implementations
* Confident leading cross-functional and geographically dispersed teams
* Strong stakeholder management and communication skills, with the ability to document and present complex solutions clearly
* Comfortable working closely with IT teams to translate business requirements into technical delivery
Benefits of the Solutions and Implementation Manager role:
* Salary £50,000 - £60,000 (dependent on experience)
* Remote working with flexibility
If this Solutions and Implementation Manager role sounds of interest, please apply online now!
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