Location: Office-based (own transport essential – no public transport access)
Job Type: Full Time - Monday to Friday
About Us
We are a national document signing and investigation service supporting solicitors across the UK. Acting as a bridge between law firms and their clients, we help restore the personal contact that can be lost when operating on a national scale. Our service ensures professional, efficient and confidential handling of client interactions on behalf of solicitors, providing reassurance and practical support when it matters most.
The Role
We are looking for a highly organised and confident Operations Coordinator to join our small but busy office team. This is a varied and fast-paced role where no two days are the same.
You will be the first point of contact for a wide range of stakeholders, including members of the public, solicitors, and our nationwide agents. A confident and professional telephone manner is essential, as you will be handling calls daily, including occasionally difficult conversations.
You will coordinate jobs from the point they are received through to completion and beyond, ensuring all information is accurately logged and tracked within our system.
Key Responsibilities
* Answering incoming calls from the public, solicitors, and field agents
* Handling queries professionally and efficiently
* Inputting new jobs onto the system accurately and promptly
* Monitoring and tracking cases through to completion
* Coordinating and allocating work to agents nationally via the system
* Maintaining clear and accurate records
* Managing confidential and sensitive information at all times
* Supporting colleagues within a small office-based team
About You
We are looking for someone who is:
* Discreet, trustworthy and able to maintain a high level of confidentiality
* Highly organised with strong attention to detail
* Comfortable using computer systems and learning new software quickly
* Able to manage multiple tasks and prioritise effectively
* Confident and professional on the telephone
* Calm and polite when handling challenging conversations
* Hard-working and proactive
* A strong team player who can also work independently
Due to our office location, you must have access to your own vehicle.
What We Offer
* A varied and engaging role
* A supportive, close-knit team environment
* The opportunity to work with a national network of professionals
* The chance to play a key role in delivering an important service to legal clients and their customers
If you are organised, confident, and enjoy working in a fast-paced coordination role where professionalism and attention to detail matter, we would love to hear from you