Disabled Badge Enforcement Officer Here at NSL part of Marston Holdings Ltd we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. You will probably know us best as the friendly faces you see around your local neighbourhoods and high streets. We’re looking for a proactive Disabled Badge Enforcement Officer to join our Manchester team. You’ll play a key role in investigating misuse and fraud of Disabled Badges, preparing case files for Legal Services, and ensuring high standards of enforcement and customer care. What you’ll be doing: To carry out the duties of the post due with regard to the Company’s equal opportunities policy To effectively manage potential confrontational situations To be flexible – carry out any other duties as and when required by the management To help train new staff within the team To liaise with members of the public and give advice on parking issues and enforcement procedures in a courteous manner ensuring that our customer care policy is always adhered to. To enforce Disabled Badge Fraud and misuse under Section 2 of The Fraud Act 2006 and Regulation 117 of The Road traffic Regulation Act 1984, to any vehicles in contravention of the regulations. To authorise vehicles for removal in line with contract guidelines. To use and be responsible for the care and general maintenance of any company equipment allocated in order for daily tasks to be carried out To undertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service Knowledge and Skills: Essential A good standard of English Ability to operate a Smart phone/printer/radio Ability to communicate with customers, often in difficult and demanding circumstances Ability to write complex reports and cases Excellent Customer Service skills Numeracy & literacy skills Familiarity with the Fraud and misuse regulations. What’s in it for you? Competitive rates of pay Staff benefits designed to suit your lifestyle – from discounts on retail shopping travel and socialising to health & wellbeing Excellent Reward & Recognition Scheme First Class Training & Development Opportunities Pension Scheme Full Uniform provided Competitive holiday plus Bank Holidays Maternity and Paternity Package subject to eligibility criteria To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role apply online today and a member of the team will be in touch soon. We are an equal opportunity employer which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees. New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. INDHP