InterQuest are currently supporting an established and growing FS firm in identifying a Senior QA manager to join the bank focussed on secured lending.
The role would give the role holder the opportunity to lead a team and support on operational policies, processes, and ensuring customer interactions are managed in line with internal and regulatory requirements
The role would be permenant and based in the Chester/North Wales area with good hybrid working.
Responsibilities would include
* Managing the QA framework
* Lead reviews of customer interaction and manage QA assessments
* Work collboratively with 3rd parties, internal stakholders and operations functions
To be considered you would need
* Demonstrable experience in quality assurance within financial services
* Secured lending (mortgage) experience would be essential for this role
* Management experience would be desirable
If this sounds like you please click apply for consideration