IT Operations Manager (Field based)
Multi-site role across several Independent schools in the East Midlands & Anglia regions. Up to £58,500 negotiable plus strong benefits including expensed travel from closest base site, contributory pension scheme up to 18% employer contribution, life assurance, free lunches in term time, comprehensive training support including non‑contributory apprenticeship programmes, training grants/loans available, cycle to work scheme, employee assistance programme, retail and lifestyle discounts, staff discount on school fees.
Take ownership of IT across a modern, cloud‑first environment. Ready to step into a role where you can genuinely shape IT strategy, lead teams, and drive transformation? This is a standout opportunity for an experienced IT professional to take responsibility for IT operations across a group of well‑resourced sites, delivering reliable, secure, and forward‑thinking technology that directly supports end users. With support and development from Central Office. You’ll combine hands‑on technical expertise with leadership and strategic input, making this ideal for someone looking to move beyond pure support into a broader operational leadership role.
Why this role is different
* Multi‑site influence – lead IT across a cluster, not just a single environment
* Cloud‑first technology stack – heavily invested in Google Workspace and Microsoft 365
* Real ownership – shape infrastructure, service delivery, and future roadmap for your schools within a bigger group
* Leadership opportunity – mentor and develop on‑site technical teams in each site
* Continuous improvement focus – drive modernisation, not just BAU
* Purpose‑driven environment – see the direct impact of your work every day
The role
You’ll be responsible for the end‑to‑end delivery of IT services across multiple sites, ensuring systems are robust, secure, and aligned with organisational needs.
Key areas of impact
Service Delivery & Operations
* Oversee day‑to‑day IT operations, support services, and infrastructure performance
* Act as an escalation point for complex technical issues
* Ensure consistent, high‑quality IT support across all locations
Infrastructure & Cloud Technologies
* Manage and optimise Google Workspace environments (Admin Console, devices, security, data governance)
* Support and develop Microsoft 365, Azure/Entra ID, and hybrid infrastructure
* Ensure systems are scalable, secure, and future‑ready
Projects & Change
* Lead infrastructure upgrades, system implementations, and technology rollouts
* Drive standardisation and best practice across sites
* Contribute to IT strategy and long‑term planning
Security & Resilience
* Maintain strong cybersecurity practices and compliance
* Support backup, disaster recovery, and business continuity planning
Governance & Quality
* Manage documentation, asset registers, and reporting
* Ensure adherence to IT service management (ITIL‑aligned) processes
* Oversee third‑party suppliers and service quality
Leadership & Collaboration
* Lead and develop a distributed team of IT technicians
* Work closely with stakeholders to understand needs and deliver solutions
* Promote collaboration, innovation, and knowledge sharing across sites
What you’ll bring
* Strong experience in IT operations, infrastructure, or service delivery
* Hands‑on expertise with
o Google Workspace (essential)
o Microsoft 365, Azure/Entra ID, Windows environments
* Experience leading or mentoring technical teams across multiple locations
* Solid understanding of ITIL‑based service management
* Proven track record of delivering projects and driving improvements
* Strong problem‑solving, communication, and stakeholder engagement skills
Ready for your next step? If you’re looking for a role where you can develop your technical leadership, use your hands‑on expertise, and see real impact, this is an excellent opportunity.
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