Overview
HomeServe are recruiting for a Portfolio Demand & Planning Manager to join our Technology & Change team in Walsall. This is an exciting opportunity for someone with a strong grounding in forecasting, demand planning, portfolio analysis or PMO, who's ready to step into a role with real visibility and influence. Accountable to the Director of Change you will be responsible for leading on the Technology Change Portfolio Demand Management & Forecasting, & for Portfolio level governance and reporting for HomeServe Technology Change projects. You will work closely with the Heads of Programme, Head of Business Analysis, Finance Business Partner and Technology supply partners (internal and external).
Hybrid work arrangement: mostly remote with a requirement to travel into the Walsall office at least twice a week to work with the team; located within convenient commute to Walsall.
Responsibilities
* Demand Management: Design, implement and manage a new demand process to ensure prioritisation, efficiency and ROI, and support the success and timely delivery of IT projects and programmes; identify, define and track demand and budget from the portfolio to business requirements and objectives; ensure ongoing alignment with business & industry strategy and IT technology roadmaps; support stakeholder engagement with Heads of Programme to enable prioritisation of spend and resource; manage the project investment approval process (start, additional funding/change requests); manage and provide clear visibility of IT demand pipeline in line with Capex and Opex budgets, including transparency on roadmaps for agile delivery where appropriate; work with Heads of Programme and project stakeholders to gather, organise and analyse financial data to understand portfolio view against budget.
* Project Definition: Deliver the demand process through appropriate stage gates from Idea to "Approved to Start", including high-level intent, solution and business case, delivery approach and resource recommendation, and the high-level project plan.
* Forecasting/Planning: Ensure robust resource forecasting from in-flight projects; work with resource managers to understand resource availability and propose supply scenarios for effective use of internal and external resources; act as the conduit to external resource providers on future demand and ensure all statements of work are prepared and reconciled.
* Management Information/Reporting: Own regular stakeholder forums (e.g., Exec Portfolio Management Group) to engage, update and ensure governance and oversight of key decisions; provide on-demand Change Portfolio information to the Director of Change and CIO.
* Team: Demonstrate continuous improvement to embed best practices and innovation; work flexibly within the PMO team, covering other roles as needed; manage, coach and develop direct reports with the necessary tools, knowledge and skills; model company values and behaviours and encourage others to do the same.
Qualifications
* Practical experience in PMO, Programme, Project or Portfolio Management; strong demand management and planning within complex, cross-functional IT projects with knowledge of Project & Demand Management techniques, methodologies, frameworks and best practices.
* Exceptional communication skills (verbal and written) with ability to convey difficult messages and complex information to internal and external stakeholders at all levels; self-confident and driven to build and maintain good relations.
* Excellent problem-solving, decision-making and critical-thinking skills with the ability to adapt quickly to change.
* Broad understanding of IT Project Management and Software Development methodologies and tools.
* Skilled user of Excel and PowerPoint.
* Desirable: People management experience; third-party supplier engagement & contracting (supply volume focus); experience in FCA-regulated / insurance environments; connected with forums and external bodies to stay up-to-date with best practices; experience in early discovery and definition phases of projects to reach investment decisions.
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