About Warren House Hotel
Warren House is a Grade II listed building, set within beautifully landscaped gardens in the exclusive Coombe Estate. Offering 46 bedrooms, 11 conference and event rooms, two bars, and a restaurant with terrace dining, Warren House provides accommodation, dining, conferences, meetings, seminars, and training in a tranquil yet accessible location—only 20 minutes by train from central London.
Contract Type: Casual / 0-Hour Contract
Reports To: Front Office Manager
Main Duties & Responsibilities
As a Receptionist, you will be the first point of contact for our guests, ensuring a warm welcome and an efficient, professional service throughout their stay. Your responsibilities will include:
* Welcoming guests on arrival and ensuring an excellent first impression.
* Handling check-in and check-out procedures efficiently and accurately.
* Answering telephone and email enquiries promptly and professionally.
* Managing guest reservations, cancellations, and amendments using the hotel's booking system ( training provided if required).
* Handling guest requests and queries promptly, ensuring high levels of customer satisfaction.
* Accurately posting charges, processing payments, and following hotel credit policies.
* Ensuring all billing instructions are followed correctly and minimising discrepancies.
* Assisting with guest complaints or issues, escalating to the Duty Manager or Front Office Manager when necessary.
* Maintaining the security of the hotel by monitoring access and following established procedures.
* Liaising with housekeeping, maintenance, and other departments to ensure smooth guest service.
* Maintaining a professional appearance and upholding the hotel's service standards at all times.
What We're Looking For
The ideal candidate will demonstrate:
* A positive, professional, and friendly attitude.
* Previous experience in a Front Office / Reception role within a 3* or 4* hotel.
* Strong customer service skills with a genuine passion for hospitality.
* Excellent communication skills, both verbal and written.
* Ability to remain calm and effective in a fast-paced environment.
* Strong attention to detail and ability to handle administrative tasks accurately.
* Team player with the flexibility to assist colleagues as needed.
* Good problem-solving skills and ability to handle guest complaints confidently.
* Experience with hotel reservation systems (Reslink desirable, but training provided).
* Flexibility to work shifts, including evenings, weekends, and public holidays.
Job Types: Full-time, Part-time, Permanent, Temp to perm, Zero hours contract
Pay: £12.21-£13.50 per hour
Expected hours: 24 – 40 per week
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
Work authorisation:
* United Kingdom (preferred)
Location:
* Kingston upon Thames (preferred)
Work Location: In person