Graduate Hotels is seeking a part-time Leisure Team Member to join Graduate by Hilton Cambridge and its brilliant team of hospitality enthusiasts!
If you thrive in a supportive, team-oriented environment, take pride in your work, and are eager to learn and grow, we want to hear from you!
We're looking for someone who brings energy, enthusiasm, and a can-do attitude to every shift.
The 148-bedroom Graduate Cambridge hotel is part of the Graduate Hotels collection inspired by the prestigious University of Cambridge and its surrounding town. Set right on the River Cam, in the heart of Cambridge's historic centre. The hotel feels like an extension of the university, with nods to college architecture.
THE ROLE
As a Leisure Team Member, you will be the first point of contact to welcome our guests/members into the leisure club, support your Team Members, and oversee the leisure club operation. The facilities include gym, pool, sauna, steam room & studio.
We operate in a dynamic environment; shifts will vary and include evenings and weekends. Flexibility is key, with hours spread across the week to support the operation of the leisure club.
JOB DUTIES AND RESPONSIBILITIES
* Respond promptly to phone calls, assist with membership sales and enquiries, and address guest questions whilst focusing on delivering exceptional customer service to enhance the experience of our guests and members.
* Stay up to date with all mandatory training, including Pool Plant Operations, First Aid, Lifeguarding.
* Create a welcoming and supportive environment by regularly engaging with guests and members on the gym floor, offering assistance, and ensuring they have everything they need.
* Keep informed on industry and competitor trends to support the ongoing success and relevance of the leisure club.
* Actively contribute to achieving sales, revenue, and financial targets for the leisure area.
* Conduct regular inspections and ensure the cleanliness and hygiene of the gym, showers, changing rooms, and pool area are consistently maintained to the highest standard.
* Follow all health and safety procedures diligently, report any concerns promptly,
* Adhering to health and safety procedures, reporting concerns to the appropriate manager, and take appropriate action in emergency situations, including life-saving operations and first aid when required.
* Collaborate with maintenance teams to uphold professional standards across all facilities; prepare areas for daily use, monitor pool chemical levels, and ensure safe and respectful behaviour from all users.
* Liaising with maintenance teams to ensure the highest and most professional standards of all facilities, preparing facilities for daily use, monitoring pool chemical levels, and ensuring proper behaviour of facility users.
WHAT WE ARE LOOKING FOR FROM YOU
* Level 2 fitness instructor qualification - desirable.
* NPLQ (National Pool Lifeguard Qualification) -desirable.
* Pool plant qualification - desirable.
* Strong communication skills, excellent telephone manners, and confident IT abilities
* A proactive problem solver who can find practical solutions
* Flexibility to work evenings and weekends an essential part of the role
* Previous experience in a hotel, leisure club, or similar setting is preferred, along with a genuine passion for delivering great service and creating memorable guest experiences.
* Most importantly, a genuine love for connecting with guests and members, creating a friendly, welcoming environment where everyone feels at home
THE PERKS
* Earn £13.44 per hour
* Enjoy discounted hotel stays and food & beverage at Hilton properties worldwide.
* Continuously develop your skills and knowledge through our dedicated learning platform.
* Earn rewards up to £250 by referring talented individuals to join our team.
* Access savings and cashback from a wide range of retail and leisure outlets.
* Get 24/7 support with a dedicated helpline for your well-being.
* Enjoy complimentary meals during your shift at our modern Team Restaurant.
* Celebrate with your team through recognition programs and exciting incentives.
* Actively participate in programs aimed at building a more inclusive and sustainable world, in line with our ECG policy.
* Be part of a fun, supportive team that values collaboration, respect, and a positive atmosphere.
* Convenient parking available for cars, mopeds, scooters, and bicycles.
ABOUT GRADUATE HOTELS
Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate Cambridge and The Randolph Hotel in Oxford. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community.
As a Graduate Hotels Team Member, you are the one shaping guest experiences. You like to wear multiple hats and consider yourself a local expert, storyteller, team player and creative thinker. Visit us at www.GraduateHotels.com.
EQUAL OPPORTUNITIES
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
RIGHT TO WORK
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. We are currently unable to offer visa sponsorship. Therefore, you must have the right to work in the UK without requiring sponsorship
AMRT1_UKCT