Join to apply for the Helpdesk Manager role at FM Consultancy
6 days ago Be among the first 25 applicants
Join to apply for the Helpdesk Manager role at FM Consultancy
Hours: 40 hours a week
Location: Surrey
Salary: Up to £40k PA
Role Type: Permanent
We're on the lookout for a Helpdesk Manager to join our client's team in the Surrey area. This is a hands-on role for someone who thrives in a fast-paced environment, enjoys leading people, and understands the importance of compliance, safety, and seamless service delivery.
You'll be the go-to person for managing our CAFM system, ensuring our Helpdesk runs smoothly, and keeping both planned and reactive maintenance work on track. You'll also play a key role in building strong working relationships with engineers, subcontractors, clients, and internal teams.
What You'll Be Doing
1. Own and manage our CAFM system: Set up and maintain PPM schedules, review and adjust tasks, and ensure system accuracy across assets, documentation, and job tracking.
2. Run a smooth Helpdesk operation: Oversee the day-to-day of the Helpdesk, allocate jobs, monitor progress, and ensure response times are met. Keep the team responsive and efficient.
3. Lead from the front: Manage the Helpdesk team—set objectives, support development, and conduct performance reviews. Cover during holidays or absences as needed.
4. Keep us compliant and safe: Review RAMS, risk assessments, and contractor paperwork. Ensure all work complies with health & safety standards and industry best practices.
5. Manage contractors confidently: Coordinate bookings, review service reports, follow up on remedials, and handle delays or documentation issues professionally.
6. Support reporting and relationship management: Collaborate with the Account Manager to produce operational reports and represent the team in client meetings. Maintain clear and professional communication.
What We're Looking For
1. Strong background in Contracts or Facilities Management
2. Experience using and managing CAFM systems
3. Proven experience overseeing a Helpdesk or Operations function
4. Confident in reviewing and managing RAMS, PTW, and risk assessments
5. IOSH Managing Safely (or similar H&S knowledge)
6. Excellent administrative, IT, and organizational skills
7. Effective communicator—email, phone, in person
8. Ability to juggle multiple priorities and stay calm under pressure
9. Proactive, people-focused, and detail-oriented
This is an exciting opportunity to step into a leadership role where you can make a real impact. If you're ready to take ownership of service delivery and believe this position matches your skill set, we’d love to hear from you.
Build Recruitment Limited acts as an Employment Business for temporary workers and an Employment Agency for permanent vacancies. Build Recruitment is an equal opportunities employer.
#J-18808-Ljbffr