Join Our Team as an In-Life Commercial Manager! We are seeking a highly experienced and commercially savvy In-Life Commercial Manager to oversee the management of our customers. This role is critical to ensuring that our customer relationships are profitable. Key Responsibilities: Enhance retention across all services and products. Review the profitability of the customer base through close commercial management of large, complex accounts. Match costs incurred with suppliers to billing sent to customers, in collaboration with finance. Use data and systems to track contract end dates, renewal dates, and end of life. Work with sales, pricing, and proposition colleagues to deliver automated and semi-automated resign quotes and packaging offers. Review top managed IT and larger accounts quarterly to ensure billing matches commercial agreements. Collaborate with finance to ensure billing for new services and visibility of costs taken. Additional Responsibilities: Reduce churn by understanding the reasons for losses and leading a cross-functional team to deliver improvements. Consolidate and use renewal data from suppliers, presenting it to sales, marketing, and proposition colleagues. Take full ownership of the commercial lifecycle, ensuring accurate execution, monitoring, and renewal of contracts. Lead commercial negotiations for contract amendments, renewals, and renegotiations. Ensure all contractual obligations are met and identify potential risks. Track and measure the performance of contracts against KPIs, SLAs, and financial targets. Manage and document any contract changes or amendments throughout the lifecycle. Lead regular reviews of in-life contracts to assess risk exposure and develop strategies to mitigate risks. Manage contract disputes and work closely with commercial colleagues to find resolutions. Work closely with the procurement team to manage relationships with key vendors and suppliers. Stay up to date with industry trends and changes in regulations. Provide training and guidance to internal teams on commercial management processes and best practices. Education and Qualifications: Bachelors degree in Law, Business, or a related field. Experience and Knowledge: At least 5 years of experience in commercial contract management, with a strong focus on in-life contract management in technology or telecommunications sectors. Proven experience in managing complex contracts with multiple stakeholders. Comprehensive understanding of contract law, commercial terms, risk management, and legal compliance. Experience working with financial models. Knowledge of procurement processes, supply chain management, and supplier relationship management. Competences and Skills: Strong business and financial understanding, with the ability to align contract performance with commercial objectives. Highly skilled in negotiating contract terms, balancing risk and opportunity, while maintaining strong relationships. Ability to identify and resolve complex contract issues quickly and effectively. Meticulous in contract analysis and performance monitoring. Strong organisational and project management skills. Excellent communication and interpersonal skills. Ability to take initiative, lead projects, and manage cross-functional teams What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far: Customer Net Promoter Score of 92 Gold Award Investors in People Accreditation 3-star World Class Best Companies accreditation, and for 2022, 2023, and 2024: - The no. 1 best telecoms company to work for - 9th best mid-sized company in the UK to work for! - 7th best company in the West-Midlands to work for! Platinum Eco Vadis rating We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website. ADZN1_UKTJ