Job Description
Job Details
Grade: 5A
Salary: £26,004.58 - £28,139.83 per annum
Hours: 35 hours per week
Contract Duration: Permanent
Role Purpose
We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Peebles Contact Centre and Innerleithen Library Contact Centre. The post is full-time and permanent. You will provide advice and support to customers via telephone, email, live chat and face-to-face on a wide range of council services while delivering exceptional customer service. As the job is partly based within a Library Contact Centre, this also includes providing a high-quality library service which meets the needs of the local community while promoting a positive, welcoming and helpful image of library and contact centre services to the residents of and visitors to the Scottish Borders. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.
Essential
At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.
Informal Enquiries
Informal enquiries may be made to Catriona Steven at catriona.steven@scotborders.gov.uk.
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Scottish Borders Council is co...