Job Description
In order to be able to supply our customers across Europe quickly and follow our quality standards, our European distribution centers / Fulfillment Centers (FCs) are an integral part of the Zooplus network.
In this function, the manager understands the FC as a holistic process that begins with inbound shipments management and ends with deliveries meeting the satisfaction of the customer at their doorstep. With the on-site team at multiple outsourced FCs, the daily tasks and challenges include ensuring the highest customer service, quality, punctuality, efficiency and cost optimization enabled by collaboration with our service partners. A constantly high level of process stability and transparency on production, together with a continuous improvement mind-set, is key for success.
The FC manager is the communication link and facilitator between Zooplus and the service provider.
* Manage relationships and act as a liaison between the logistics service provider and Zooplus
* Monitoring and managing supplier performance, KPIs and supplier reports and leading corrective actions
* Conducting weekly business reviews and GEMBA walks, including the follow-up of identified issues
* Analyzing service levels and cost
* Drive Continuous improvement of warehouse processes in collaboration with the logistics service providers
* Support and lead projects related to operations linked to continuous improvement and customer satisfaction
* Close cooperation with headquarter and cross-functional teams across Europe
* Drive Zooplus quality expectations and standards together with our external Logistics-Service-Provider
* Controlling and improving material flow processes proactively and reacting in a timely manner for issue resolution
* Responsible for inventory levels of consumables, optimizing usage and monitoring delivery timeliness
* Direct reporting to the Regional Manager Fulfillment Operations
* Help to drive the strategic development of the Fulfillment Team
* Collaborate with the service provider and the Engineering team to investigate further capacity increase projects
* Contributing to monthly and quarterly business reviews
End-to-end responsibility as Subject-Matter Expert for FC network-related processes:
* develop process standards and implement them, request and support design metrics, KPIs, tools and dashboards;
* train other FC managers on the processes and
* lead processes related to regular metrics reviews and benchmarking with all FC managers
* Supporting FC launches
* Taking over the responsibility for more than one FC
Qualifications
* Several working years and strong experience in 3rd party logistics on provider and/or customer side (e-commerce/ B2C preferred) or experience leading as site leader of a warehouse
* Profound methodological competence in the areas of process and material flow analysis respectively, intralogistics
* Lean Management / Six Sigma experience
* Experience in leading medium complex to complex role related projects
* Sound understanding of e-commerce fulfillment processes and technical requirements
* First people management skill
Additional Information
With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote, collaborating with colleagues across locations.
Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
#LI-Hybrid
SimplyHealth Cash Plan
Group Life Insurance
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.