Overview
Be among the first 25 applicants. About the location: Malmaison Newcastle is housed in a former Co-operative Society warehouse on the River Tyne with views of the Gateshead Millennium Bridge. The property features a hotel with 122 bedrooms, an 80-seater Bar & Grill, 4 private event spaces (largest seats up to 80), a Spa with 4 treatment rooms, relaxation area, manicure & pedicure stations, and a sauna. The city offers vibrant nightlife, culture and attractions, with opportunities for internal development within Malmaison.
About the Role
Housekeeping Supervisor, Malmaison
Salary: 26,174.72 / year — Full time contract — Newcastle
As Housekeeping Supervisor you have the final say on whether a room is perfect or not. You set the tone for the guest experience through you and your team, ensuring high standards are maintained and that every visit exceeds expectations. This position is a potential stepping stone into a Head of Department (HOD) role within Malmaison, with active encouragement for internal development and progression.
Are high standards second nature to you? Do you enjoy working with people to deliver celebrity service and smiling guests every day?
Responsibilities
* Lead and supervise the housekeeping team to ensure bedrooms and public areas meet and exceed Malmaison standards.
* Inspect rooms and spaces for quality, taking final ownership of room readiness.
* Collaborate with other departments to create memorable guest experiences.
* Support development and progression opportunities within the hotel.
Qualifications & Requirements
* Experience in a housekeeping supervisory or equivalent leadership role.
* Strong guest service focus and ability to deliver high standards consistently.
* Ability to manage and motivate a team to maintain quality and efficiency.
Benefits
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
* Discounted Friends and Family Room Rate with 50% off best available rate.
* 35% off your bill when you dine in our Brasseries and Bistros.
* Fully funded Apprenticeship programmes to support career development.
* High Street Discounts on a range of shops, experiences, holidays and more.
* Cycle to work scheme – save up to 40% on bikes.
* Healthcare Cash Plans (dental, optical, medical, etc.) from £5 per month.
* Referral schemes that pay up to £1500.
* A well-fitted uniform and wellness initiatives throughout the year.
* Wagestream: access to earned wages in real time.
* Complimentary stays on 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
* Support for The Brain Charity and employee assistance programme – free confidential advice 24/7.
Our Sustainability Goals
* 100% of electricity from renewable sources, primarily wind.
* Recycle at least 70% of hotel waste through active programs.
* Chemical-free cleaning in bedrooms and public areas; eco-friendly kitchen systems.
* Volunteer to work for sustainable charities 2 days per year with full pay.
How to Apply
Interested? Click Apply Now. Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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