Tenant Liaison Officer (TLO) / Customer Relationship Manager (CRM) Location: Liverpool Salary: £26,000 – £30,000 per year Contract: Permanent (or freelance) Ready to Make a Real Impact in Local Communities? We are an established and fast‑growing construction and facilities management organisation delivering high‑quality refurbishment, maintenance, and improvement works across the North West. As we expand our footprint, we’re strengthening our customer‑facing teams to ensure residents receive exceptional support throughout all project stages. If you are empathetic, organised, and genuinely passionate about helping people, this is your opportunity to shine in a role where your communication skills make a meaningful difference every day. The Role As a Tenant Liaison Officer (TLO) also known as as a Customer Relationship Manager (CRM), you will be the primary point of contact between residents, site teams, and project managers. Your role ensures that tenants feel informed, supported, and reassured before, during, and after improvement works. You will play a crucial part in building trust, resolving issues, supporting vulnerable residents, and helping deliver a smooth, positive experience for every household involved. Key Responsibilities * Act as a friendly, responsive first point of contact for residents throughout planned works, maintenance, and refurbishment projects. * Carry out pre‑...