1. Hybrid role 2 days on site
2. Potential career progression
About Our Client
The organisation operates in the Not For Profit sector and is committed to delivering impactful services. As a medium-sized organisation, they focus on creating value and fostering growth within their community. The company supports a collaborative work environment and offers opportunities for professional development.
Job Description
3. Manage and respond to a variety of enquiries efficiently and professionally.
4. Develop and maintain a streamlined enquiry management process.
5. Collaborate with the Marketing & Agency team to ensure effective communication strategies.
6. Utilise data to analyse enquiry trends and suggest improvements.
7. Provide regular updates to stakeholders on enquiry progress and outcomes.
8. Ensure all enquiries are handled in compliance with organisational standards and policies.
9. Support the development of resources and tools to improve enquiry handling.
10. Assist in training team members on best practices for enquiry management.
The Successful Applicant
A successful Enquiry Management Officer should have:
11. Relevant experience in handling and managing enquiries within a professional setting.
12. Welsh speaking
13. A strong understanding of communication strategies within the Not For Profit industry.
14. The ability to analyse data and provide actionable insights.
15. Excellent organisational and time management skills.
16. Proficiency in relevant software and tools to manage enquiries effectively.
17. A proactive approach to problem-solving and process improvement.
18. A commitment to maintaining high standards of customer service.
What's on Offer
19. A competitive salary ranging from £31,000 to £37,000.
20. Permanent role within the Not For Profit sector.
21. Opportunities for professional growth and development.
22. Collaborative and supportive work environment in North Wales.
23. Additional benefits to be confirmed.
If you are passionate about making a difference and believe you have the skills to succeed as an Enquiry Management Officer, we encourage you to apply today!