Company Description
Consigned Sealed Delivered (CSD) is a sustainable platform for Luxury Designer Consignment, specializing in buying and selling pre-owned authenticated luxury designer brands for women. CSD ensures top-notch quality by stocking items from world-renowned fashion brands such as Hermès, Louis Vuitton, Balmain, Chanel, Dolce & Gabbana, Gucci, Dior, and Saint Laurent. We offer preloved luxury designer clothing, shoes, bags, jewelry, and accessories, maintaining the highest standards in fashion.
ABOUT THE JOB
Connect. Empower. Elevate.
We move quickly, think creatively, and believe success is built together. We celebrate each other’s wins and provide support when it matters most — because when one of us grows, we all grow. If you’re motivated by teamwork, curiosity, and creating memorable customer moments, you’ll thrive here.
Location: Your home store will be our Marylebone Lane Store, but as this is a multi-site role, you’ll also spend time supporting our other London store when needed.
Hours: Full Time.
Salary & Benefits: £27,000-£31,000 + commission.
Our Commitment: Sustainability is a core pillar of our business, from ethical sourcing and community initiatives to educating and supporting our team.
The Supervisor Mission
You are a passionate brand ambassador, leading by example to deliver an exceptional customer experience that reflects our brand’s unique spirit. You champion our values and guide your team to keep them at the forefront of every interaction.
What we expect:
* Monitor sales floor performance and motivate the team to upsell and cross-sell.
* Oversee daily running of the store, ensuring smooth opening, trading, and closing procedures.
* Monitor cleanliness, product displays, and visual merchandising standards.
* Lead, motivate, and support team members to deliver excellent customer service.
* Ensure staff comply with company policies, dress code, and hygiene standards.
* Act as the first point of contact for customer issues or complaints.
* Support store manager in meeting daily, weekly, and monthly sales targets.
* Assist with cash handling, till checks, and end-of-day reconciliation.
* Maintain merchandising and window display standards in line with brand guidelines.
* Report and record accidents, near misses, or hazards immediately.
* Communicate key updates to staff during handovers and briefings.
What You'll Need To Thrive
* A values champion and brand ambassador our values must resonate deeply with you
* You radiate positivity & enthusiasm and inspire the people around you
* This role is suitable for anyone with Supervisor experience in a store
* Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development
* Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change
* You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have
Core Skills & Attributes
* Leadership and communication skills
* Strong customer focus
* Organised and proactive
* Good understanding of sales targets and merchandising
* Knowledge of retail health & safety requirements
* Good problem solving skills