Overview
Location: Braintree, Essex (Hybrid) | Salary: Competitive plus benefits
As a Technical Coordinator you will ensure end to end customer management to ensure strong customer service and customer satisfaction whilst co-ordinating client utility requirements for their developments. You will coordinate these designs in conjunction with the central Design team, specify utility network layout & equipment and prepare necessary documentation, drawings and payments to enable proposals to be handed over to the Operations team.
Responsibilities
* Establish client requirements for utilities and convert these into utility designs in line with company target timescales for handover to Operations.
* Become an integral part of clients’ external consultant design team and be proactive in providing advice and solutions as the site progresses.
* Interface with the internal sales, design and operations teams and external designers and suppliers.
* Offer technical support to the client and TriConnex’s Operations teams.
* Provide excellent customer service.
* Raise and resolve queries with client Technical Managers.
* Acquire a thorough understanding of the received documentation, the Client’s requirements/aspirations, and the required tender deliverables.
* Liaise with consultants, Contract Managers, clients, sub-contractors and support functions ensuring specifications, quantities, issues and risks are identified and agreed.
* Secure approval of design from relevant adopting parties.
* Update web-based and internal project monitoring systems as and when appropriate.
* Coordinate Water, Gas, Electricity, fibre and Civils designs in accordance with client & license requirements.
Qualifications & Requirements
* Prior experience in a Technical or Customer Service role
* Experience of coordination and planning of projects, ideally within the Utilities, construction or residential sector (industry experience not essential)
* Raising and resolving issues
* Building strong, sustainable relationships
* HND/HNC or Degree would be desirable
* Pro-active and hands on approach
* A positive ‘can do’ attitude
* Enthusiastic and willing to learn and develop
* An eye for detail
* A team player with the ability to communicate at all levels of the organization
* Excellent communicator with ability to resolve problems in a proactive manner
* Demonstrates empathy with clients and converts needs into deliverables
* Awareness of commercial obligations
* A competent user of standard office computer software
* Knowledge and understanding of effective customer care processes and the effects on financial costs
Benefits
* Competitive Salary and Car Allowance
* Hybrid Working
* Life Cover
* Attractive Holiday Allowance
* Wellbeing Service
* Enhanced Parental Leave
* Long Service Award
* Volunteering Scheme
* Buy Additional Holiday
* And many more!
Closing date: 17th April 2026 | Shortlist date: 18th April 2026 | Interview date: TBC
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