In our pursuit of excellence within our technology department here at Carnival UK, we're seeking individuals who bring a wealth of technical knowledge and expertise to our Sales Force CRM Product Manager role. At our core, we believe in the strength of a diverse and skilled team to drive our business forward. Your skills and qualifications are valuable to us.
Key Responsibilities:
• Acts as a product manager for Salesforce CRM, leading the evolution of our CRM capabilities to align with strategic goals and deliver measurable impact.
• Prioritises product and service requirements, develops product roadmaps, and owns the product backlog.
• Oversees user testing, directs communications and training planning, and anticipates changes in user needs. Creates product retirement and transitioning plans.
• Oversees the implementation of products to the business, including engagement with relevant teams.
• Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures, and any control-related responsibility for financial data entered, stored, or reported via business systems within employee’s control.
Position Requirements:
Our ideal candidates are those who possess not only the technical skills required for the role but also a passion for technology and a keen eye for detail.
• Experience in leading/owning a Salesforce product strategy, including sales cloud, data cloud, and loyalty cloud.
• Strong track record of shaping and delivering product roadmaps that align with long-term business strategy and customer value, balancing technical feasibility with commercial outcomes.
• Experience in translating complex business needs into prioritised backlogs, user stories, and measurable outcomes, ensuring alignment across technical and commercial teams.
• Solid understanding of modern data architecture and platform integration.
About You:
You are someone who thrives in a collaborative environment yet can work with a high degree of accuracy and accountability. Your qualifications in technology are just the start; we're looking for a team member who is eager to learn, grow, and contribute to our collective success.
• Speaks up – Shares ideas and encourages team to do the same.
• Respects & protects – Builds relationships and inclusive teams. Safeguards the wellbeing and safety of others. Looks for more efficient and sustainable solutions that protect the environment.
• Improves – Promotes collaboration and compliance, drives for continuous improvement.
• Communicates – Talks openly about values and priorities and acts as a role model for others.
Why Join Us?
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered with an immediate start on a full-time basis, on a 9 month fixed term contract, with hybrid working including up to two days from home. We offer a dynamic and inclusive workplace where your work makes a real impact.
Beyond salaries and benefits, here’s what we offer:
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave pro rata, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
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#Job Functions: Information Technology; Marketing; Product Management
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