Job Title: Customer Service & Sales Operator Location: North East England Salary: £26,000 – £30,000 (DOE) The Company: A long-established, market-leading manufacturer in the North East is seeking a Customer Service & Sales Operator to join its thriving commercial and business development team. With over 100 years of engineering excellence, the company serves a wide range of industries, including construction, aerospace, security, and automotive. They pride themselves on their innovation, close customer relationships, and forward-thinking approach. This is an exciting time to join a business that is investing heavily in its people and future growth. Benefits: * Competitive holiday package (26 days 8 bank holidays) * Company pension contributions * Early finish on Fridays * Opportunities for career progression Job Description: As a Customer Service & Sales Operator, you will play a vital role in supporting and retaining clients while helping grow key accounts. You will be the voice of the customer, ensuring they receive world-class service, and will drive commercial activities forward alongside the wider business development team. Key Responsibilities Include: * Managing and processing sales orders via phone and online systems * Building and maintaining relationships with existing accounts * Converting inbound enquiries into sales opportunities * Generating leads through marketing and sales campaigns * Coordinating sample requests and tracking delivery * Assisting the wider sales team with administrative duties * Handling web orders and managing live chat interactions * Supporting export and bespoke order management * Contributing to service improvements and internal efficiency Skills & Experience: We’re looking for a proactive and detail-focused Customer Service and Sales Operator with the following attributes: * Confident communicator with excellent written and verbal skills * Able to juggle multiple priorities and meet deadlines * Tenacious and persuasive, with a professional demeanour * Meticulous attention to detail * Desire to continually learn and develop professionally Desirable: * Experience in a similar sales or customer service role * Exposure to manufacturing or industrial sectors * Understanding of basic costing principles Why Should You Apply? * Join a company with a century-long reputation for innovation and quality * Play a key role in customer experience and business growth * Excellent support and mentorship from experienced professionals * Real opportunities for career development * Be part of a team where your ideas and contributions matter If you're a motivated and customer-focused professional looking to take the next step in your career, this Customer Service & Sales Operator role is an excellent opportunity to make a real impact in a dynamic and supportive environment. Apply now and become the next Customer Development Executive driving success and satisfaction for a UK manufacturing leader