Role Overview:
Salary: £28,000 per annum
Hours: 0900 – 1730, Monday to Friday, fully onsite role
Location: Holborn, London
Contract: Full Time and Permanent
Role Summary:
Mamedica are looking to recruit an experienced Patient Support Representative who will be responsible for ensuring a high level of customer service in supporting our private patients.
Role Duties may include:
* Courteously receiving incoming telephone calls, offering support, and/or taking messages as required
* Answering patients’ questions regarding processes and providing suitable information as required
* Liaising with the wider team to ensure a smooth and efficient service for patients
* Liaising with patients with their queries and to offer appropriate levels of support.
* Helping the wider team when needed, and other duties as reasonably required
Qualification/Experience for Role:
* Suitable experience within a suitable call centre or relevant customer services role required
* Interest or background within medical cannabis desirable
* Experience within a customer-facing role within a healthcare setting desired
* Experience with dealing with customer queries and the ability to help solve queries/issues required
* Proactive and enthusiastic approach
About Mamedica:
Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications.
We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service.
Additional Information:
Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications.
Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.
Disclosure and Barring Service (DBS) Check:
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.