Job Title: IT Support Engineer Company: Edgerate Limited Location: Three Gables, Corner Hall, Hemel Hempstead, England, HP3 9HN Company Overview Edgerate Limited is a dynamic and growing IT consultancy company specialising in innovative technology solutions. Operating within the fields of information technology consultancy (SIC 62020) and other IT service activities (SIC 62090), we are committed to providing high-quality IT services and support to a wide range of clients across the UK. We are currently seeking a motivated and skilled IT Support Engineer to join our team and contribute to delivering exceptional technical support and service. Job Description As an IT Support Engineer at Edgerate Limited, you will be responsible for providing technical assistance and support to our internal teams and external clients. You will play a key role in maintaining and troubleshooting IT systems, resolving technical issues, and ensuring optimal performance of hardware, software, and networks. Key Responsibilities Provide first- and second-line technical support to users via phone, email, or on-site Diagnose and resolve hardware and software issues on desktops, laptops, and servers Install, configure, and maintain operating systems, applications, and IT infrastructure Manage user accounts, permissions, and access within Active Directory and other platforms Monitor system performance and perform routine maintenance and updates Escalate complex issues to senior engineers or third-party vendors as needed Document incidents, problems, and resolutions clearly and accurately Support network infrastructure including routers, switches, firewalls, and wireless systems Assist with IT projects, deployments, and upgrades as required Candidate Requirements Essential: Proven experience in an IT support or helpdesk environment Good knowledge of Windows operating systems, Microsoft 365, and networking fundamentals Strong troubleshooting and problem-solving skills Excellent communication and interpersonal abilities Ability to manage tasks independently and prioritize workload Right to work and reside in the UK Desirable: Relevant IT certifications (CompTIA, Microsoft, Cisco, etc.) Experience with cloud platforms such as Azure or AWS Familiarity with remote support tools and ticketing systems Working Hours Full-time, 37.5 hours per week Monday to Friday Flexible working arrangements may be considered Benefits Competitive salary (based on experience and qualifications) Workplace pension scheme 28 days holiday (including bank holidays) Ongoing training and professional development opportunities Friendly, supportive team environment Opportunities for career progression within a growing company How to Apply To apply, please send your CV, any information requested and a brief cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted.