Company Description
Blade Roofing Ltd is a national commercial roofing company specialising in both reactive repairs and large-scale roofing refurbishments. We deliver quality results on time and within budget for everything from unblocking gutters to managing full re-roofing projects for commercial and industrial sites. Based in Bradford with sub-offices in Essex and Birmingham, our directly employed reactive teams are strategically located throughout the UK. We are committed to providing high-quality roofing and gutter solutions, ensuring safety, innovation, and industry-leading standards in every project.
Role Description
This is a full-time on site role for a Client Account Manager based in Essex. The Client Account Manager will be responsible for managing client accounts, ensuring excellent customer service, and maintaining strong client relationships. Daily tasks include coordinating with reactive teams for urgent repairs, managing long-term refurbishments, liaising with back-office teams for scheduling and support, and ensuring timely and budget-compliant project delivery. Key responsibilities also include identifying new business opportunities and upholding the company's commitment to safety and innovation.
Qualifications
* Account management and customer service skills
* Project management and coordination skills
* Strong communication and interpersonal skills
* Problem-solving and decision-making skills
* Ability to work independently and in a team environment
* Experience in the roofing or construction industry is a plus
* Proficiency in Microsoft Office and project management software