Contract type: Full Time (37.5 hours) - Permanent
Location: Brighton, Sussex International Study Centre
Salary: up to £25,063 per annum
The Wellbeing & Engagement Officer’s role is to support students face‑to‑face and online. The post holder will be responsible for the delivery of services and processes consistently providing an excellent student experience: this will require excellent people skills and a good level of administrative ability. The post holder will provide first‑level support and referral to specialist services as required and establish a programme of activities to help students develop skills and confidence outside the classroom.
About the role
* Ensure effective case management of all welfare concerns and LDHD students, creating and maintaining accurate records in the student information management system in line with GDPR requirements
* Ensure the safeguarding of students in line with Study Group policy and procedure and act as a point of contact for any member of staff who has a concern about the safety or wellbeing of a student
* Provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services
* Create and monitor Support Plans for students
* Coordinate the support for students that are under the age of 18, ensuring that they are safe and are accounted for daily
* Work closely with colleagues to identify and support students with additional needs due to health / SEND
* Coordinate the process for student Health Registration, working in collaboration with the local GP practice to ensure that all students are registered on the NHS system and assist students to access healthcare services as required
* Assist with the planning and implementation of an annual schedule of welfare events and promotional activities, including delivery in personal tutor sessions, liaising with external agencies to actively engage students in the promotion of health and wellbeing
* Assist students with completing Mitigating Circumstances Forms and attend Mitigating Circumstances meetings
* Support membership of the Student Staff Liaison Committee and regular meetings
* Deal, when required, with out‑of‑office hours welfare–related issues in return for time in lieu
* Ensure the smooth running of the reception and other student‑facing environments, dealing with general student queries – face‑to‑face, on the VLE, by email and phone, gathering information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team
* Work as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and provide support and guidance to team members carrying out the activities
* Work as part of a team to ensure professional and timely information and reporting is released to external stakeholders including parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
* Maintain effective relationship management with stakeholders including key University departments such as Student Support and Admissions
* Engage with Study Group marketing and agent visits, including presentations and contribution to marketing materials
* Provide resources and support for other teams, as required
* Provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods
* Carry out any duties reasonably required by the Senior Leadership Team
About you
* Bachelor’s degree or equivalent experience to demonstrate ability to work and think independently
* Safeguarding training (or equivalent experience)
* Experience supporting students in an educational context
* Experience of organising trips and visits including completing necessary risk assessments
* Experience of creating engaging content and delivering workshops or similar
* Experience of working collaboratively with external partners to facilitate activities and engagement
* Experience of facilitating the ‘student voice’ including demonstrating the use of effective feedback mechanisms
* Experience working in a regulated environment
* Experience in customer service
* Ability to structure your work to support compliance and deal with competing priorities
* Strong understanding of Student Support activities and their contribution, or equivalent experience in a similar setting
* Ability to work collaboratively within a team and across functional areas, adopting a flexible working style
* Excellent IT and data management skills including competency in Excel, Outlook, PowerPoint, Word, and a willingness to learn and adopt new technologies
* Ability to extract, manipulate and analyse data for reporting, to aid decision making or to support a case for change
* Understanding of the implications of your and your team’s work in the wider context of the ISC and externally
* Excellent communication skills and the ability to communicate with a variety of stakeholders, written and verbal, internal and external
* Ability to build strong working relationships with internal and external colleagues
About us
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face‑to‑face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
Organisational compliance
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted—Criminal Background Check (country specific), references, ID and Right to Work checks as well as Education Verification. We are proud to be an equal‑opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. Your information will be kept confidential and stored securely. Please see our Privacy Policy. We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply as soon as possible.
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