1. Location: Camberley, Surrey, United Kingdom
2. Earnings: £30000.00 to £36000.00
Data Centre Engineer is a highly visible data centre & office infrastructure role that requires commitment to providing a high-quality service to meet customer project demand.
The role is required to deliver IMACD and IT Support Services. The duties range from small alterations such as patching and fault finding in DC and Office spaces to performing large-scale equipment and device refreshes including new installs, decommissions, moves, and maintain functions.
Data Centre Engineer work on shifts that provide services 24x7x365 and report to the Service Delivery Manager. The following is a list of the designated roles, responsibilities, key deliverables and expectations of Engineers that are deployed at each Data Centre and or Office location.
What you’ll be doing as our Data Centre Engineer :
Installations / Decommissions
3. Installation of equipment racks within technology rooms.
4. Racking of Servers and other Network hardware equipment.
5. Installation of power distribution units within equipment racks.
6. Restack of equipment within existing technology rooms.
7. Movement of equipment within site locations including stores.
8. Perform Technology component swaps.
9. Decommission of equipment within technology rooms.
10. Un-racking of Servers and other Network hardware equipment.
11. Decommission of power distribution units within equipment racks.
12. Removal of redundant infrastructure (empty cabinets, powered off devices, redundant cabling etc.) from the technology rooms and workspaces.
13. Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
14. Power down and disconnect desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection.
15. Relocate desktop equipment including any peripherals.
16. Install desktop equipment including any peripherals.
17. Configure, Install and test analogue, digital and VOIP telephone handsets and provide headset support as required.
18. Connection of network patching to servers and other equipment within racks.
19. Labelling of hardware (network equipment and servers etc)
20. Carry out DBAN Disk Wipes by use of Software.
21. Interface with Corporate Real Estate on mechanical and electrical provisioning.
Control functions
22. Escort and supervision of activities within technology rooms i.e. 3rd party and other bank group activities.
23. Technology room inspections.
24. BMS alarm investigation assistance.
25. Work order review and assignment.
26. Housekeeping duties.
27. Systems Data Quality checks.
28. Materials, Tools and Test Equipment Management.
29. Carry out surveys and update drawings and schedules.
30. Update records for all changes using Asset Management Software when required.
Incident management
31. Third party supervision (escort and supervision).
32. First line support (e.g. reboots on instruction, ID of lights & connections etc.)
33. Site representation on incident bridges.
34. Perform Technology component swaps.
35. RMA administration for faulty swapped out equipment.
36. Power circuit support (proprietary sub distribution in racks etc.)
37. Temperature Control Support (out of specification, local temporary fixes - liaison with Corporate Real Estate).
38. Structured and Patch Cabling fault support.
Cabling
39. Supervision and Quality Assurance for cabling installations.
40. Carry out all types of Copper (Voice and Data) Cabling Installations including termination and testing as required by the ONNEC portfolio of cabling systems.
41. Earth Cable Installations.
42. Cabinet and Rack Installations.
43. Containment Installations.
44. Audit and document existing cabling installations.
45. Perform cable tracing activities.
46. Management of patching within equipment cabinet.
47. Compile patching schedules as required.
48. Utilise IIM / CMS Software as required for patching planning.
49. Labelling of cabling in accordance with Client and ONNEC’s standards and requirements.
50. Labelling of hardware (Patch Panels, Outlets etc.) in accordance with Client and ONNEC’s standards and requirements.
51. Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers.
Documentation
52. Updating/ Editing of records in asset management systems.
53. Return Material Authorization (RMA) administration duties.
54. Tracking of daily activities, task completion, and incident and project status tracking.
55. General Site Documentation upkeep
56. Manage third party vendors to ensure compliance with change control, specification and quality standards.
57. Change control management.
58. Incident resolution management.
59. Perform additional tasks as instructed by the client and/or ONNEC Management.
What we’re looking for in our Data Centre Engineer :
60. Experience working in banking IT environment or similar.
61. Experience in an ICT Hardware Break Fix, Moves Adds and Changes environment (IT Hardware deployment) Workplace/Office and Data Centres Facilities.
62. Experience in structured cabling installation, fault finding and testing with fluke test equipment.
63. Good knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
64. Good MS Office Suite experience (Outlook, Excel, Word etc)
65. Self-starter, organized, detailed-oriented and ability to work independently as well as part of a team.
66. Prioritization skills and multitasking ability.
67. Ability to work under pressure.
68. Good knowledge of Asset Management Systems.
69. Good knowledge of Ticketing Systems.
70. Good understanding of complex change management and service delivery processes.
71. Ability to assist with training new starters on all systems, processes and procedures.
72. Satisfactory completion of all Internal and Client Training Courses.
73. Satisfactory Skills Matrix score.
Preferred but not Essential
74. Previous training / qualifications within Information Technology field.
75. Practical experience of Intelligent Infrastructure Management
76. BICSI Technician Training.
77. COMPTIA A+
78. Cisco Certified Network Associate (CCNA DCICN DCICT)