Overview
Holiday Inn London – Kensington High Street, one of Europeests Holiday Inns, is seeking a dynamic and experienced Bar and Lounge Supervisor to join our team. This role is pivotal in overseeing the operations of our lobby lounge bar and in-house Starbucks Cafe, ensuring exceptional hospitality experiences for our guests. (Important Note: This is a full-time position requiring year-round availability. The successful candidate must be able to commit to consistent attendance and fulfil all scheduled duties without seasonal interruptions)
Responsibilities
* Manage daily operations of the lobby lounge bar and in-house Starbucks Cafe, including staffing, inventory management, and quality control.
* Lead team members to deliver outstanding customer service and memorable guest experiences.
* Foster a culture of teamwork and collaboration among baristas, bartenders, and serving staff.
* Implement and maintain high standards of service, cleanliness, and safety in both bar and cafe areas.
* Develop and execute innovative beverage and food offerings that align with brand standards and guest preferences.
* Ensure compliance with licensing laws, regulations, and safe serving practices.
* Handle guest inquiries, concerns, and complaints promptly and professionally.
* Work closely with the Food & Beverage Manager to achieve financial goals and maintain cost control.
* Recruit, train, and develop team members to enhance their skills and career progression.
* Collaborate with the marketing team to promote bar and cafe offerings and drive revenue.
Requirements
* Previous experience in a similar role, preferably in a high-end hotel or independent cocktail bar/brasserie setting.
* Exceptional customer service skills with the ability to resolve issues diplomatically.
* Strong leadership qualities with a magnetic personality that inspires the team.
* Knowledge of licensing laws, regulations, and safe serving practices.
* Flexibility to work nights, weekends, and holidays as required.
* Excellent communication and organizational skills.
* High level of integrity and accountability.
Benefits
* Competitive salary plus benefits and Tronc.
* Opportunities for career development within a commercial and ambitious brand.
Experience: Required
Languages: English Advanced
Employment: Full-time
Schedule: Flexible
Starting time: Immediate start!
About Holiday Inn London - Kensington High Street :
Holiday Inn London - Kensington High Street offers stylish rooms, event spaces, a private garden, and a full-service Health Club & Spa, all steps from top London attractions—ideal for business or leisure.
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