Insurance Account Handler – Manchester
We are seeking an Insurance Account Handler to join our friendly team in Manchester. This role is ideal for someone with experience in the Insurance industry who enjoys customer service and relationship-building. The position offers Monday to Friday working hours (no weekends) with a basic salary relative to experience and a generous bonus structure. We provide benefits associated with being part of the UK’s largest independent Insurance Brokers, and we are open to hybrid and flexible working arrangements for Account Handlers.
The role involves:
* Supporting a designated client portfolio as the first point of contact
* Building strong relationships and assisting clients with queries as they arise
* Providing excellent customer service and contributing to sales through relationship management
What we are looking for
* Experience in the Insurance industry is essential
* Ability to bring your best self to work to deliver the best possible client experience
* Proactive, demonstrates initiative and an entrepreneurial mindset
* Willingness to learn and curiosity; opportunities to gain qualifications to enhance your career
* Confidence to work with clients both on the phone and face to face; prior customer service experience is important
* Team player with a positive, engaging, collaborative attitude and resilience to adapt to change
* Honesty and integrity, essential in a financially regulated organisation
Benefits
* Holiday entitlement of 26 days plus bank holidays
* Opportunity to progress your career across the entire group
* Gain CII or ACII qualifications to boost knowledge and career prospects
* Pension scheme
* 24-hour support for physical and mental wellbeing
* 1 day paid volunteering to support communities
* The Spotlight Awards recognising top talent across the group
For reference, this description may be followed by notices related to equal opportunities and employment checks. Our equal opportunities commitment is to a working environment free from discrimination, inclusive, and enabling our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to commencing employment, including verification of recent employment, address, credit history, and a standard criminal record check. We may close a vacancy prior to the published end date if the required quality or number of applications has been received. No Agencies please.
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