Overview
At Gallagher, we’re looking for a Senior Claims Handler to join our UK Retail Claims team. This role offers you the chance to make a real difference in the lives of our clients. You’ll be part of a global organisation that’s been championing integrity, innovation, and collaboration for over 100 years. If you’re service-minded, confidently curious, and ready to help shape the future of claims handling, we’d love to hear from you. How you'll make an impact In this role, you’ll manage claims from start to finish, providing expert advice and support to clients. You’ll guide them through the claims process with empathy and clarity, ensuring their expectations are met. You’ll also act as a trusted advisor, reviewing complex cases, challenging insurer decisions when needed, and mentoring less experienced colleagues. Your work will help clients navigate challenging situations while maintaining the highest standards of service and compliance. Here’s what you’ll be doing: Supporting clients with technical advice on complex claims. Keeping all systems updated with accurate data. Liaising with insurers, loss adjusters, and other stakeholders to ensure smooth claims resolution. Leading client meetings and building strong relationships. Acting as a mentor and referral point for colleagues. About You Here’s what you’ll bring to the role: A strong understanding of claims management and its impact on clients and the business. The ability to explain complex issues in simple terms, whether over the phone or in meetings. A collaborative mindset and a commitment to putting clients at the heart of everything you do. A proactive approach to problem-solving and continuous improvement. Eligibility to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…