Safran is an international high‑technology group operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran Seats is one of the world’s leading manufacturers of aircraft seats for both crew and passengers, with one million Safran‑manufactured seats currently in service with air fleets around the world.
Are you interested in working at the business end of aerospace, where airline brand meets innovative passenger experience? Then you could join Safran Seats, an industry‑award winning premium designer and manufacturer of First and Business Class seating and technology.
The Head of Operations Quality is responsible for defining, leading and executing the Operational Quality Strategy across all production areas to ensure quality excellence, customer satisfaction and strong regulatory compliance. The role provides senior leadership for all operational quality functions – including Quality Engineering, Quality Assurance, Quality Control and production‑integrated quality teams – and ensures that quality performance is fully aligned with the industrial strategy and wider business plan of SGB. The position acts as the senior escalation point for all operational quality issues and provides regular briefings to the Senior Team and customers at senior levels.
Scope of Responsibilities
* Leadership of a multi‑disciplinary Operations Quality organisation, including Quality Leads, Engineers and Technicians
* Strategic cross‑functional collaboration with Production, Engineering, Planning and Maintenance
* Oversight of quality performance across all operational areas, including FAL, Trim, Seat Cell, MU and IP where relevant
* Accountability for regulatory adherence, including AS9100 and Part 21G/G
* Regular engagement with customers, suppliers and senior stakeholders on major quality themes and performance
* Travel as needed for business improvement and customer activities (UK/international)
Key Requirements
* Degree level or equivalent in an Engineering or Manufacturing related discipline
* Demonstrable experience in senior‑level Quality leadership roles within aerospace or complex engineered products
* Strong understanding of manufacturing processes, industrial systems and engineering principles
* Proven leadership of multi‑level teams and ability to influence at executive level
* Strong proficiency in root cause analysis, continuous improvement methodologies and quality tools (8D, 5 Whys, PFMEA)
* Evidence of delivering improvement in cost, quality and operational performance
* Strong customer and stakeholder management experience
What We’ll Offer
* 33 days holiday (including bank holidays)
* Industry‑leading pension scheme with salary sacrifice employer contributions up to 10%
* Private medical cover (including Digital GP and rapid access physio with no excess) with ability to upgrade benefit level and cover family members
* Access to salary sacrifice benefits scheme including cycle‑to‑work and Octopus EV scheme
* 4× Life Assurance
* Interactive benefits platform with a wide range of discretionary benefits such as technology, retail benefits and income protection
* Enhanced family‑friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme
* Annual share save schemes
* Option for hybrid and flexible working arrangements
* Opportunities for career advancement and personal growth, supported by Safran University and our internal Training and Development Schools
* Opportunity to get involved in corporate social responsibility activities, including sustainability initiatives, charity and fundraising, volunteering days and supporting STEM activities at local schools and colleges
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