About the role
We are seeking a skilled Customer Service Agent to join our team. As part of this role, you will work closely with the Customer Service Manager and be responsible for providing exceptional customer service to all passengers and crew travelling through the airport.
* Key responsibilities include accompanying passengers and their luggage to lounge areas, ensuring that the terminal and all passenger lounges are maintained to exceptional standards, and being responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle.
* You will also provide support and assistance to crew, assist visitors with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation, and be responsible for meeting and greeting every aircraft arriving as soon as they land.
* In addition, you will provide welcome and check-in facilities for large flights in accordance to current operating procedures, facilitate the arrival and departure process for passengers having to be checked by the Government agencies, and consistently demonstrate and encourage others to adhere to the company values of Proud, Passionate, Ambition and Together.
* Contribute to the Company's aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible.
* Demonstrate engagement with and adherence to the Company's policies, procedures, guidelines, and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to:
* Safety, Compliance and Environmental standards/legislation.
* The identification and management of occupational risks factors (such as workload/time management, clear communications and working methods) that may affect an employees' psychological response to their work and workplace conditions.
* Appropriate Workplace Behaviour, UK Modern Slavery and General Data Protection & Retention (GDPR) Policies.
Job Requirements
Evidence of right to work in the UK is essential, as well as previous experience of working in a customer facing role. You must also be flexible in approach and able to work across a variety of shift patterns, and possess full 5-year employment/educational history required (with no unaccounted-for gaps).
A Criminal Record Check (CRC) certificate to the required security clearance level for this role is a must, and you must be able to obtain and maintain a Farnborough Airport Driving Permit. Holding a full valid UK driving license or equivalent is also necessary.
Benefits
We offer a competitive salary, 25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays, a workplace pension scheme with enhanced employer contributions, life assurance, access to medical plan including a range of private treatments (after probation period), sustainable travel scheme, company sick pay scheme, electric vehicle scheme (after 9 months of employment), annual complimentary bike maintenance, free onsite parking, cycle to work scheme, access to an Employee Assistance programme and helpline, discount on accommodation at affiliated hotel, discount on food/beverage at affiliated pub, and many other great perks like social events and special employee offers.