Louisa Ryland House is a beautifully restored 20th century building, with state of the art facilities in the heart of Birmingham’s Colmore Business District.
Following a remarkable refurbishment in 2023, it now boasts of thriving community of clients. We are now seeking a Centre Host which is a front of house role, providing a professional and personable experience from the moment you enter the building.
You will bring personality and exceptional customer service to our clients, whilst assisting the Building Manager and Property Manager in all aspects of service delivery and site performance.
This person should have at least 2 years on the ground operational experience be it within a flexible workspace (i.e. co-working centre), multi-let business space or wider hospitality.
The key responsibilities are; occupier satisfaction and on-boarding, day to day supplier relationships, as well as assisting with sales performance.
Being highly personable and friendly, the ideal candidate is the face of the business to occupiers, and will also be able to spot opportunities to enhance customer services, and occupier satisfaction.
This role will work closely with and report to the Building Manager, as well as the Property Manager and the wider EPIL team.
This role is there to support the smooth running of the site, support the Building Manager, and step up in their absence.
* A friendly, welcoming and efficient running of the front of house
* A focus on occupier satisfaction
* Input when reviewing processes and supporting systems
* Engaging proactively with the LRH support functions and supply chain
* Input when reviewing supplier performance
* Health & Safety Legislation Compliance
* Implementation of events schedule (local leaders, networking, drinks, morning meditation etc)
Having an understanding of buildings specification, space availability and pricing in order to give tours to perspective occupiers from time-to-time
* You are the Building Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do.
* It’s all about the people in the building. You need to forge friendly but trusting relationships with them. Seek opportunities to engage with occupiers and get a true understanding.
* Ensuring a warm welcome, full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them;
* Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful
* Being house proud and thinking about what can be improved
* Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements.
* You are self-motivated, diligent, enthusiastic and approachable.
* And you are able to step in the Centre Manager’s absence
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