Better content. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We turn big ideas into the products, content and services millions of people love.
Global Service and Reliability is a fast-paced, high-impact team at the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager, you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky, NBCUniversal, and Comcast. Work across a diverse and cutting-edge tech stack including DTH and OTT delivery, cloud operations, metadata workflows, and AI/ML-powered monitoring tools
Be the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast
Play a key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience
Be a visible leader and role model in the incident management space, setting the standard for calm, decisive action and cross-functional teamwork
A proactive, solutions-focused approach to incident management, always looking for smarter ways to restore service and prevent recurrence
Experience using service management tools like ServiceNow, and data tools such as Excel and Tableau to track trends and drive insight
A passion for continuous improvement, contributing to service reviews, post-incident analysis, and the development of smarter, more resilient processes
A team player who thrives in a fast-paced environment, brings energy and clarity to every situation, and helps foster a culture of accountability and innovation
Group Service Management
Our Group Service Management team makes sure all our services are top notch. to the services we offer businesses, and the content we deliver to our partners. We also work closely with colleagues from across the business to help them innovate and deliver the unbeatable service our customers love.
A generous pension package
Private healthcare
Discounted mobile and broadband
Inclusion & how you'll work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space
Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.
You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis.
Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. We support our community and contribute to a sustainable future for our business and the planet.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check.