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Join the winning team at StreamAMG and make a meaningful impact, shaping the future of sports and media.
About us.
StreamAMG enables organisations across sports, media, and betting to deliver live and on demand video content at scale and offer exceptional streaming experiences.
Recognised as a leader in video technology, live streaming and sports OTT, every year we deliver over 15,000 live events worldwide, and as part of our full end-to-end OTT service, provide our customers and their fans with the highest quality and most reliable viewing experience.
About the Role.
Join us as a Customer Success / Project Manager at StreamAMG and become the linchpin connecting our innovative technology with the success of our clients in the dynamic worlds of sport and media.
Your primary focus is on our clients-working closely with them to unlock the full potential of our technology. You will manage a diverse portfolio of key clients, guiding them to maximize their reach, revenue, and engagement through our solutions.
Beyond client management, you will take charge of projects and handle any issues that arise, ensuring seamless resolution and keeping clients informed every step of the way. Your deep technical expertise empowers you to navigate challenges with confidence, while also championing our products and services as a trusted advisor.
In this role, you will not only drive success for our clients but also cultivate your own expertise and influence within the industry.
Key Accountabilities.
* Collaborate with leadership to execute department strategy.
* Ensure clients optimise technology usage.
* Serve as product advocate and expert.
* Lead client projects from start to finish.
* Develop and maintain project documentation.
* Collaborate across teams to support client projects.
* Manage client portfolio in sports and media.
* Build and sustain client relationships.
* Provide day-to-day client support.
* Advocate for clients internally.
* Gather and relay client feedback.
To be successful in this role, you will need a background in digital, communications, product, or commercial sectors within professional sports, whether as a client or supplier.
You should possess experience in account management, particularly with high-profile clients, and demonstrate proficiency in project management. Additionally, the ability to effectively handle complex issues under time and resource constraints is crucial, along with a capacity to collaborate with technical teams to resolve client-related issues.
Moreover, a fundamental understanding of video streaming technologies is necessary, alongside a technical mindset and the ability to rapidly assimilate extensive information.
Excellent communication and influencing skills are also essential attributes for effectively liaising with clients and internal stakeholders alike.
What we can offer you.
In addition to a competitive salary and benefits you can also expect to work with a great team who support one other and celebrate success.
Benefits.
* Competitive salary
* Great office environment in the heart of Media City
* 5 weeks holiday in addition to 8 public holidays
* Holiday purchase scheme
* Enhanced pay for maternity, paternity and adoption leave.
* Company Pension
* Wellbeing Day (1x annually)
* Paid Volunteering Day (1x annually)
* Life Assurance (4x salary)
Inclusion.
We are working hard to ensure we provide an inclusive environment and as well as your skills and experience we are also focused on who you are and what else you can bring. We recognise the importance of a healthy work life balance and positively encourage agile working.
We are always open to discuss an individual's flexible working needs so please speak to us during the recruitment process to understand what this could look like for you. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
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