Support Officer Job in UK 2026 | Ministry of Justice UK
An excellent opportunity is available for a Support Officer to join the HM Courts & Tribunals Service, part of the Ministry of Justice, based in Liverpool. This full-time public sector role offers structured training, hybrid working (subject to operational needs), and long-term career development within the UK Civil Service. While this position is not open to new Skilled Worker visa applicants, candidates who already hold qualifying UK work rights or transitional Skilled Worker status may be considered.
About Role
As a Support Officer within the Courts & Tribunals Service Centre (CTSC), you will play a vital role in delivering frontline administrative and customer support across multiple legal service lines, including Probate, Family Law, Crime, Immigration & Asylum, and Civil Claims. You will assist members of the public and legal professionals through phone, email, and digital channels, often supporting individuals during sensitive and life-changing situations.
This is a fast-paced, detail-oriented role suited to candidates who thrive in structured environments and are motivated by meaningful public service.
About Hiring Firm
HM Courts & Tribunals Service is responsible for administering criminal, civil, and family courts across England and Wales. Operating under the Ministry of Justice, HMCTS provides national access to justice through modern digital services, assisted case management, and professional support teams. Employees benefit from comprehensive training, strong pension contributions, and a culture built around integrity, inclusion, and service excellence.
Responsibilities
* Examine applications and supporting documentation for court and probate services
* Handle inbound and outbound calls with members of the public and legal representatives
* Respond to enquiries via email and webchat while maintaining accurate records
* Process grants of representation and raise queries where required
* Deliver empathetic, professional customer service in sensitive situations
* Maintain high standards of accuracy across administrative tasks
* Collaborate with team leaders and colleagues to meet service targets
* Adapt to new digital systems and internal platforms as services modernise
Requirements
* Previous experience in customer service or administrative environments
* Strong verbal and written communication skills
* Proficiency with Microsoft Office and general IT systems
* Excellent organisational ability and attention to detail
* Confidence in engaging with diverse customers in complex situations
* Ability to multitask and manage workloads in a high-volume setting
* Legal right to work in the UK (new Skilled Worker sponsorship is not available for this role)
This Support Officer position offers international candidates already eligible to work in the UK a meaningful pathway into the Civil Service, with full training provided, hybrid flexibility, generous pension benefits, and long-term professional growth. If you’re seeking a purpose-driven career supporting access to justice in one of the UK’s most respected public institutions, this role provides a strong foundation to build your future.
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