Overview
We are pleased to advertise two permanent posts, to work as part of the administration team and sharing the responsibility for the team workload. To demonstrate own initiative and flexibility in planning your own workload and that of the base; to co-ordinate and provide a comprehensive administrative service to the staff within the department. To act in a professional manner, promoting the organisation and department, answering telephones, arranging training, copy and typing of letters, reports, evaluations and newsletters, filing, ordering of supplies, making appointments and photocopying together with specified duties as outlined in job description
Responsibilities
* To be a key point of contact for the Team and to provide a service where you receive telephone calls and take messages, answering queries, making contact with clients and organisations, using initiative to solve problems within your scope of responsibility and seeking advice where required.
* To take bookings over the phone from the public and professionals and to send out confirmation and reminder letters as required
* To make and send out appointments following receipt of referrals which includes consulting referral criteria and liaising with patients on receipt of phone call to determine patient’s choice of venue, date and time. To liaise with clinics/community organisations to organise times and dates for sessions
* To work with colleagues and the wider dietetic team to ensure procedures and systems are efficient and effective
* Be Part of Our Team...
* Two permanent posts: one full-time and one part-time
About BCHC
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people\'s homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Important
* Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.
* Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
This advert closes on Saturday 20 Dec 2025
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