Overview
General Manager - Facilities & Accommodation Services
Location: Goodenough College | Up to £50,000 + Benefits
We’re seeking a proactive General Manager to lead the delivery of cleaning, accommodation, public area, and porterage services at Goodenough College. This is a fantastic opportunity to oversee daily operations in a prestigious environment, ensuring the highest standards of service for residents, guests, and visitors alike.
Reporting to the Head of Operations, you’ll be responsible for creating a culture of service excellence, safety, and continuous improvement while managing people, performance, and resources effectively.
Responsibilities
* Oversee daily operations across cleaning, housekeeping, accommodation, and porterage services.
* Lead, motivate, and develop operational teams to deliver consistently high standards.
* Act as the key client contact, maintaining strong relationships and exceeding service KPIs.
* Manage budgets, payroll, stock, and resources to ensure financial efficiency.
* Champion health, safety, and compliance through audits, inspections, and training.
* Drive service improvement, sustainability, and innovation initiatives.
Skills & Experience Required
* Proven experience in managing cleaning, accommodation, or facilities services.
* Strong leadership and people management skills with a hands-on, visible approach.
* Excellent communication, organisational, and problem-solving abilities.
* Financially aware with experience managing budgets and resources effectively.
* Knowledge of Health & Safety, COSHH, and compliance requirements.
* Customer-focused, adaptable, and able to thrive in a busy, multi-service environment.
Desirable
IOSH Managing Safely qualification; CAFM/digital systems experience; formal management qualification.
If you’re ready to lead a high-performing team and deliver outstanding services in a unique and prestigious setting, we’d love to hear from you. Apply today and be part of our success.
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