Salary: up to £30,000 DOE Holiday Trading Scheme - buy or sell part of your annual leave allowance Flexible and Hybrid working (typically 3 days office/2 days home) Day off on your birthday Enhanced paternity, maternity and adoption leave Access to our excellent flexible benefits scheme Working across a variety of different technologies and software, you will be responsible for applying changes to customer platforms and handling escalations from 1 st line support teams. The role of an Service Request Engineer within iomart is extremely varied, with no two days the same. Among many things you will take care of everything from server configuration and network support to managing backups and monitoring networks and servers. If you are looking for the next move in your career, want to work in a position that provides you with the opportunity to get experience using an unparalleled range of technologies and have a passion for problem solving we would love to hear from you. Have technical customer support or helpdesk experience Have previous experience with Windows, Linux, VMWare or Citrix (one of these is fine) Have an understanding of Windows Server 2008/2012/2016, IIS, Active Directory Have knowledge of firewalls (Cisco and/or Barracuda) Have an understanding of networking basics, load balancers and security services At iomart we’re committed to creating a diverse and inclusive workplace. We also recognise your experience may not be perfectly aligned to all the criteria in the job ad. If you like the sound of this role, even if you don’t meet all the criteria, we encourage you to apply. You might just be the right fit for this or other roles. iomart is a cloud computing and IT managed services business providing hybrid cloud infrastructure, network connectivity, security and digital workplace capability. Now, that’s quite a mouthful, but our mission is simple: to make our customers businesses unstoppable by enabling them to connect, secure and scale anywhere, anytime. We’re a tech start-up success story. Starting out in 1998, we’ve grown up a bit and now turnover more than £100m and we have close to 500 employees We’re ambitious, in a great position to grow and our executive team are all super excited about driving the business forward. We’re headquartered in Glasgow with locations across the UK. Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careersiomart.com We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.