Facilities Manager - London
Company Profile
CBRE is a global leader in real estate services, delivering integrated facilities, workplace and real estate management for clients worldwide. Our focus is on operational excellence, safety, compliance and service quality.
Role Purpose
Responsible for the effective and efficient operation of the workplace including building management, vendor oversight, compliance, health and safety, office operations and project delivery. Acts as deputy to senior workplace leadership when required.
Key Responsibilities
Leadership & Strategic Support
· Support delivery of workplace and facilities strategy, contributing insight and recommendations.
· Identify operational risks, propose mitigation plans and support continuous improvement initiatives.
· Act as deputy to senior facilities leadership when required, including escalations and decision-making.
· Provide reporting and analysis on workplace performance, KPIs, risk areas and service standards.
Office & Facilities Management
· Oversee day-to-day management of the office environment ensuring safety, functionality and compliance.
· Coordinate planned and reactive maintenance across building fabric, systems and essential services.
· Manage cleaning, security, front-of-house, mailroom and general building operations.
· Lead space planning, office moves and changes, including documentation and stakeholder updates.
· Maintain health and safety compliance including risk assessments, audits and statutory inspections.
· Act as the main point of contact for all staff regarding facilities issues and workplace support.
Vendor & Service Provider Management
· Oversee performance and contractual compliance of all facilities vendors and service providers.
· Conduct SLA reviews, performance meetings and escalation where service shortfalls occur.
· Support procurement processes for new suppliers including evaluation and onboarding.
· Review and update procedures, contracts and workplace policies to ensure compliance and efficiency.
Travel Risk Management
· Monitor international travel risks and maintain alignment with duty-of-care obligations.
· Support development of organisational travel policies, processes and communications.
· Coordinate with travel risk partners to support safe staff travel and provide guidance where required.
Project Delivery
· Lead or support workplace projects such as refurbishments, expansions, sustainability programmes and relocations.
· Collaborate with IT, HR, Legal and Finance to deliver cross-functional improvements.
· Support long-term space planning, hybrid workplace models and workplace strategy development.
Crisis & Risk Management
· Maintain emergency response plans, fire safety protocols and business continuity processes.
· Act as point of contact during workplace incidents, coordinating responses and communication.
· Carry out building-related risk assessments and implement corrective actions.
Budgeting & Reporting
· Manage facilities budgets including spend tracking, forecasting and cost control initiatives.
· Prepare regular performance and operational reports for leadership.
· Identify opportunities for cost reduction while maintaining service standards.
Stakeholder Engagement & Communication
· Provide clear communication to staff about building works, safety, maintenance and disruptions.
· Build strong relationships with internal teams ensuring workplace operations support organisational objectives.
· Engage with authorities, landlords and external partners on facilities-related matters.
Skills & Requirements
· 5+ years facilities/workplace management experience.
· Strong knowledge of health & safety, compliance and building regulations.
· Experience in contractor and vendor management.
· Excellent communication, stakeholder management and organisational skills.
· Strong IT skills including Microsoft Office.
· Relevant professional certifications (IOSH / NEBOSH / IWFM) desirable